BIKApp vs Bizcompass®

Who can use BIK - BIK app is not restricted to users from any particular country. The app can be used worldwide App is not limited to any specific group of company. Any company can become our client and utilise our app. The app is made for companies to use. Its a CRM app and company can get multichannel support for WhatsApp, Facebook, Instagram, Gmail etc User can sign in into our app after that they will receive an email and whole onboarding will be done by our internal team. To start with BIK is free to use app Features of BIK CRM Platform: Multichannel support: Be present on multiple channel for your customer. Provide support to your customers who reach out to you via WhatsApp, Email, Facebook, Instagram, Livechat. Customer can reach out to you on any of the above channels for support/sales related queries. - Access your entire Shopify catalogs on BIK CRM - Share Catalogs and Promos with your customers - Use full CRM capabilities on all channels Agent Management System: Give your customers a seamless, personalised experience while allowing multiple agents to manage the company’s fast-growing user base. Limit the Access of CRM based on roles - Leverage our inherent routing logic to auto assign chats - Boost the efficiency of your entire team - Create Multiple Roles and Teams - Allocate infinite agents to the Roles and Team Customer Data Enrichment: For improved quality of responses & efficiency of agents it becomes vital to have more information about the customer whom they are interacting with. With BIK you can - - Access the full customer behaviour on Shopify - Get access to historic and pending orders - Access customer details such as email, phone, name and address " Multimedia chat support: Attach files, audios, photos etc with your chats - Access customer's PDFs, Images, HTML links and Texts - Respond to customers with Rich Text media, PDF, Images, Links and Texts - Augment the chat experience with supporting documents Intelligent & Intuitive Chat Interface: Notification center - Get notified when new chats come in - Be aware of SLA breaches - Get visibility of unassigned chats Sentimental Analysis - Get notified when new chats come in - Be aware of SLA breaches - Get visibility of unassigned chats Sales Conversions: Help agents create orders & create sales conversion on the chat interface itself. - End to end visibility of your agent performance - Track the revenue boosted by your sales team - Get assessment of your key metrics NPS and CSAT: - Leverage BIK's inbuilt NPS mechanism to gauge customer sentiment - Trigger automatic CSAT after every agent interaction with a customer - Track performance over time Tags: Any conversation with a customer can be assigned multiple tags for better identification of the buyer

Bizcompass is your ultimate all-in-one business management and workplace productivity platform. We bring your entire organization's daily operations directly to your smartphone, combining secure team chat, HR workflows, task management, and CRM into a single, unified ecosystem. Say goodbye to juggling multiple applications. Empower your workforce, automate approvals, and manage your business operations securely from anywhere in the world. Core Modules and Features: Unified Communication and Collaboration - Secure Internal Communication Platform: Enjoy encrypted one-to-one messaging and group chats to communicate securely with teammates and the entire organization. - Advanced Group Dynamics: Create multiple groups, nested subgroups, and project-specific channels to keep conversations organized and focused. - Rich Media and File Management: Instantly send, receive, and store videos, images, and documents securely using the Files module. - Expressive Messaging: Use GIFs and emojis to enhance communication. - Global Auto-Translate: Break language barriers with real-time message translation in multiple languages. - Interactive Polls: Create polls directly in chats to gather team feedback. - Company Announcements: Share important updates and announcements across the organization. Comprehensive HR and Attendance Management - Leave and Log Calendar: View staff availability, holidays, and attendance in one place. - Flexible Application Center: Submit leave, remote work, and partial day applications. - Log Regularizations: Correct attendance issues like missed punches or overtime. - Employee 360: Access employee profiles, hierarchy, and attendance history. - Centralized Approvals: Manage approvals for leave, expenses, and travel from one screen. Streamlined Workflows and Tasks - Todo Management: Create, assign, and track tasks with priorities and deadlines. - Real-time Reports: Generate reports for productivity and business operations. - Group Admin Requests: Manage permissions and administrative actions securely. Travel and Expense Management - Travel Desk: Manage travel requests and approvals. - Travel Advance: Request and track funds for business trips. - Expense Management: Log expenses, attach receipts, and submit for reimbursement. Asset Tracking and Audits - Asset Allocation: Track company equipment assigned to employees. - Asset Audits: Perform audits and maintain accountability. Mobile CRM and Sales Tracking - Customer Relationship Management: Manage leads, track interactions, and monitor your sales pipeline on the go. Support and Administration - Bizcompass Support: Raise tickets, report issues, and get help directly within the app. Transform the way your organization works. Download Bizcompass today and bring your team, tasks, and communication into one powerful app.