BIKApp vs Leadnics

Who can use BIK - BIK app is not restricted to users from any particular country. The app can be used worldwide App is not limited to any specific group of company. Any company can become our client and utilise our app. The app is made for companies to use. Its a CRM app and company can get multichannel support for WhatsApp, Facebook, Instagram, Gmail etc User can sign in into our app after that they will receive an email and whole onboarding will be done by our internal team. To start with BIK is free to use app Features of BIK CRM Platform: Multichannel support: Be present on multiple channel for your customer. Provide support to your customers who reach out to you via WhatsApp, Email, Facebook, Instagram, Livechat. Customer can reach out to you on any of the above channels for support/sales related queries. - Access your entire Shopify catalogs on BIK CRM - Share Catalogs and Promos with your customers - Use full CRM capabilities on all channels Agent Management System: Give your customers a seamless, personalised experience while allowing multiple agents to manage the company’s fast-growing user base. Limit the Access of CRM based on roles - Leverage our inherent routing logic to auto assign chats - Boost the efficiency of your entire team - Create Multiple Roles and Teams - Allocate infinite agents to the Roles and Team Customer Data Enrichment: For improved quality of responses & efficiency of agents it becomes vital to have more information about the customer whom they are interacting with. With BIK you can - - Access the full customer behaviour on Shopify - Get access to historic and pending orders - Access customer details such as email, phone, name and address " Multimedia chat support: Attach files, audios, photos etc with your chats - Access customer's PDFs, Images, HTML links and Texts - Respond to customers with Rich Text media, PDF, Images, Links and Texts - Augment the chat experience with supporting documents Intelligent & Intuitive Chat Interface: Notification center - Get notified when new chats come in - Be aware of SLA breaches - Get visibility of unassigned chats Sentimental Analysis - Get notified when new chats come in - Be aware of SLA breaches - Get visibility of unassigned chats Sales Conversions: Help agents create orders & create sales conversion on the chat interface itself. - End to end visibility of your agent performance - Track the revenue boosted by your sales team - Get assessment of your key metrics NPS and CSAT: - Leverage BIK's inbuilt NPS mechanism to gauge customer sentiment - Trigger automatic CSAT after every agent interaction with a customer - Track performance over time Tags: Any conversation with a customer can be assigned multiple tags for better identification of the buyer

The Future of Lead Capturing & Engagements At Events. Leadnics is an AI-powered lead-capturing and CRM solution designed for professionals attending events, trade shows, and conferences. With Leadnics, you can effortlessly capture leads by scanning business cards, badges, or QR codes, and instantly access detailed information about your prospects. AI-Powered Lead Capture: Utilize advanced AI to quickly scan and digitize business cards, badges, and QR codes, ensuring accurate and efficient data collection. Voice-Activated Notes and Tasks: Add notes, set tasks, and assign tags using voice commands, streamlining your workflow and minimizing manual input. Team Collaboration: Share workspaces, events, and leads with your team members to enhance collaboration and ensure everyone stays informed. AI-Generated Emails: Send personalized, AI-crafted emails directly from the app, facilitating prompt and effective follow-ups. Experience the future of lead capturing and engagement with Leadnics. Download now to transform your networking and sales processes.