CERRA Global vs Tabatalk

CERRA Global is a holistic employee engagement SaaS app by Rewardz that's designed to create happier workplace by rewarding employee for being healthy and contributing to company's success in different ways. CERRA Global is easily customised to align with company's rewarding strategy. This app uses Apple Health to track your steps and auto syncs steps data from Apple Watch.

Built for teams that handle real customer conversations, TabaTalk brings your full contact center to your phone — calls, digital messages, and customer history, all in one place. Bring your full workspace to mobile Stay connected with your customers across every channel, and keep your work flowing no matter where you are. The TabaTalk mobile app gives you the same inbox your team knows from desktop — on the device in your pocket. Step away without falling behind Respond to customers quickly, even when you're away from your desk. Get instant push notifications for incoming calls and messages — even when the app is closed or running in the background. Tap the notification and you're taken straight to that conversation. Handle calls and chats at the same time A customer calls while another is waiting in chat. TabaTalk lets you manage both from the same screen without dropping either. No switching apps. No missed conversations. Know who you're talking to before you say hello Every conversation opens with full customer context right beside it — contact details, which channels they use, and the complete history of every previous interaction across all channels. Every channel, one inbox Your customers reach you on WhatsApp, Web Chat, Telegram, Viber, Facebook, Instagram, and SMS. TabaTalk brings all of it into a single, unified inbox — so nothing slips through the cracks. TabaTalk Features for iOS: Unified inbox Web chat, WhatsApp, Telegram, Viber, Facebook, Instagram, and SMS — all in one view. Phone controls Hold, mute, transfer, keypad, consultation, and conference — full call controls on mobile. Customer context Contact details, reachable channels, and full interaction history alongside every conversation. Push notifications Get alerted to incoming calls and messages, even when the app is in the background. Simultaneous calls & chats Stay on a call and handle an active chat at the same time, from one screen. Omnichannel inbox The same layout your agents know from desktop — no relearning required. Contacts Access your full business contact list from anywhere. *A TabaTalk account is required to use this app. Available to agents on supported plans. For questions, contact our support team at support@tabatalk.com