FuseDesk vs Inchanted
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FuseDesk
This customer service platform allows businesses to connect with customers across multiple channels, including SMS, WhatsApp, live chat, and social media. It integrates with popular CRMs to provide a unified view of customer interactions, helping teams convert prospects and support clients effectively.
- Omni-channel support
- SMS/Text/MMS messaging
- WhatsApp integration
- Website live chat
- Facebook Messenger support
- Instagram DM integration
- CRM connectivity
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Win more raving fans with the only helpdesk you’ll ever need. FuseDesk is an easy to use customer service platform for all channels. From your very first support rep to one hundred - and beyond! Connect with customers everywhere. Engage each prospect and customer where, when and how they want. With FuseDesk's app, you can respond to your prospects and customers no matter how they message your business. No app? No problem. Get started today! Easy set up, no credit card required! FuseDesk is a true omni-channel support platform. Respond to messages from your customers by: * SMS / Text / MMS * WhatsApp * Live Chat on your website * Facebook Messenger * Instagram DM * Twilio * Fix Your Funnel (FYF) * PlusThis FuseDesk connects to your business' CRM like Keap/Infusionsoft, ActiveCampaign, or Ontraport so you and your team have the information you need to best convert your prospects and support your customers.
Inchanted
Access and manage diverse content formats, including audio and documents, with seamless bi-directional integrations. Collaborate with colleagues for efficient information gathering and sharing, utilizing fillable forms and various file types.
- Bi-directional integrations (AL3, XML, JSON)
- Content in any format (Audio, PDF, WORD, EXCEL, Web Links)
- Fillable mapped forms
- Collaboration with co-workers
- Information gathering and sharing
- Voice input
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INCHANTED brings the power of insurance information, collaboration, forms, and content directly to your fingertips. Designed specifically for insurance professionals, INCHANTED helps you gather, access, share, and manage the information you need—wherever your work takes you. Whether you’re an Agent, Broker, Claims Adjuster, Carrier, Marketer, Underwriter, Risk Manager, or another insurance professional, INCHANTED is built to support the way you work. INCHANTED supports bi-directional integrations using industry-standard data formats, including: • AL3 • XML • JSON Fillable mapped forms, Audio, PDF, WORD, EXCEL, Web Links and more! Move information where it needs to go while reducing manual data entry and helping your team work more efficiently.
Screenshots
Verdict
The clearest difference is device support: Inchanted at 3 against FuseDesk's —. Inchanted also leads on ratings volume (11 vs 3). On price, rating, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 5.0 for FuseDesk against 5.0 for Inchanted. Both are backed by a comparable volume of ratings — 3 and 11 respectively.
| Parameter | FuseDesk | Inchanted |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (3 ratings) | 5.0 (11 ratings) |
| Positive reviews | — | 100.0% of reviews |
| Number of ratings | 3 | 11 — better |
| Update frequency | — | Every 3 months |
| Ads | — | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | — | iPhone, iPad, iPod — better |
| Requires iOS | 14.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 40 MB | 108 MB |
| Age rating | 4+ | 17+ |
| Developer | Asandia, Corp. | Onivas Technologies, Inc. |
In-app purchases
FuseDesk
No in-app purchases
Inchanted
No in-app purchases
