Platinum CRM by HAR vs AlertLink Dispatch

CRM is more than initiating contact with potential leads. It involves nurturing contacts and building loyalty while maintaining a dynamic repository of contact information and client history. Making this information accessible for collaborative teams and piping it out to other business software solutions via smart integrations is the logical next step.

AlertLink – Professional Dispatch Awareness for Fire & EMS Stay connected to your agency’s incidents with clear, real-time information — from the initial dispatch to the units on scene. AlertLink delivers accurate 911 call data, live radio, original dispatch audio, and interactive maps directly to your iPhone. Built specifically for firefighters, paramedics, and public safety personnel at subscribed agencies. Key Features • Live Incident Feed – See active calls with address, units, cross streets, tactical channel, and status at a glance • Original Dispatch Audio – Replay the exact radio transmission that was aired for every incident • Live Radio Streaming – Listen to your system’s dispatch and tactical channels in real time, with an on-air indicator • Incident Mapping – View active calls plotted on the map for instant situational awareness • Customizable Push Notifications – Choose exactly which call types you want to be notified about • Search & History – Full-text search across past incidents by address, call type, or units AlertLink is available only to authorized personnel of subscribed public-safety agencies. Access requires an account issued by your department or agency.