NEEDME.com vs SolarZero

NEEDME.com is a state-of-the-art digital customer service platform tailored specifically for equipment maintenance services. In today's rapidly evolving landscape, customer expectations have significantly shifted since the rise of smartphones. We understand the growing demand for seamless and convenient service experiences accessible at customers' fingertips. Consider when you last used your phone to book a taxi, order a pizza, or reserve a hotel room. NEEDME.com revolutionizes customer service for service providers by offering a comprehensive online platform that ensures convenient and accessible service experiences for customers. By seamlessly connecting equipment, customers, and service providers, our platform unlocks a world of services and asset information, ensuring optimal uptime through proactive maintenance. With NEEDME.com, you gain a single, unified dashboard to manage all your equipment service opportunities, providing oversight of upcoming service requirements, customer engagement, and real-time breakdown issues. Key Features and Benefits of NEEDME.com: 1) Drive Revenue Growth: Increase revenue, reduce costs, and enhance productivity with NEEDME.com. Our platform streamlines service processes, improves planning, and empowers service providers to achieve growth. 2) Proactive Customer Engagement: Automate customer engagement by offering proactive service reminders when maintenance is due. NEEDME.com sends SMS or email reminders with links to online service options, allowing customers to conveniently request bookings or order parts kits. This ensures timely maintenance and minimizes downtime. 3) Enhanced Customer Experience: NEEDME.com enables customers to easily scan special QR codes for service, connecting them to a dedicated asset webpage. Here, customers can access detailed asset information, request services on-demand, and provide digital breakdown reports or inspections. Our user-friendly interface sets new standards in customer satisfaction and loyalty.

Get visibility of your solar energy system If you’re a SolarZero customer, our new SolarZero App gives you access to a personalised dashboard where you can monitor and optimise your solar energy system, including: • See up-to-date data on how much energy your home is using and generating • Get energy status updates showing how much energy you’re importing and exporting from and to the grid • Track your carbon savings and footprint • Access to your hot water energy saving mode that allows you to save money on your power bill • Refer-a-Friend: Share your unique referral code with your friends and family Note - The SolarZero App is available for solar energy systems installed after November, 2018. If your system was installed prior to this date, it won’t be compatible unless you’ve been upgraded since, and you’ll need to continue using your MySolarZero dashboard for all your monitoring needs. Unsure? No worries. Contact us on 0800 11 66 55 and one of our friendly energy experts will be happy to help.