Dent Shop Manager vs Problem Solving MFG

Dent Shop Manager runs a hail and paintless dent repair (PDR) shop from the phone in the bay. Every car follows the same checklist from intake to delivery, every photo and document stays with its claim, and every rep's pay is worked out from the claim itself. It started as the system a working auto hail repair company built to run its own season, and now it is built for the whole hail and PDR community. EVERY CAR, ONE CHECKLIST • Every claim gets the same 39-step checklist in four checkpoints: Intake, Ready to Proceed, Post-Repair, and Financials & Delivery. • Gate tasks move the car to its next stage, so nothing gets skipped. • Each claim shows the next task to work, the assigned sales rep and tech, and the rental car. • The Garage lists every car by stage. Search by customer, vehicle, RO or claim number, and filter by insurance company. NEW CLAIMS IN A MINUTE • Decode the VIN to fill in year, make and model. • Add the customer, insurance company, claim and policy numbers, adjuster, storm and rental. • Fix customer, vehicle and insurance details after the claim is created. PHOTOS AND PAPERWORK • Take damage photos with the camera or pick them from your library. They are uploaded without their GPS location. • Turn a claim's photos into one PDF and share it. • Create the repair authorization, prior damage inspection, rental agreement, vehicle release, hail scope sheet, invoices and total loss notice, filled in from the claim and your shop profile. • Scope hail damage panel by panel with dent counts and sizes, then build the PDR invoice panel by panel. INSURANCE CALLS • Call scripts for each stage of the claim, with the customer, vehicle and claim details already filled in. • Tap to call the insurance company. MONEY AND PAYROLL • Track insurance payments, supplements, expenses and gross profit on every car. • Take a photo of an invoice and the app reads it, so you only check it and record it. • Pay each rep a drop, a backend commission (flat or percent of gross), or both. • Once a car is delivered and paid, clear it for payroll. Pay on a cleared car is locked, so nothing is paid twice. • The weekly payroll adds up drops and backend per employee with year-to-date totals, and emails each person their statement. • Storm profit and loss shows how every storm of the season is doing. • The sales leaderboard ranks reps by cars, drops and backend. HAIL MAP AND CANVASSING • Radar hail swaths for any day back to 2014, hail spotter reports and today's hail outlook. • Live hail cells and active warnings, refreshed every 5 minutes. • Satellite view, so you can see the roofs under a hail swath. • Canvass mode: long-press a house to drop a pin and mark it No answer, Not interested, Follow up, Appointment or Sold. The whole team sees the pins. YOUR TEAM • Owner, manager, technician, sales rep and front desk roles, so everyone sees what fits their job. • Owners and managers invite teammates by email. • The activity feed shows who changed what, and when. • Notifications for status changes, rental cars due back, and payroll, with quiet hours overnight. • One login for every shop you belong to. Switch shops in a tap. TRAINING • Video lessons on door-to-door sales and on running your own shop, with progress for the whole team. GOOD TO KNOW • You need a Dent Shop Manager shop account to sign in. The shop owner invites the team by email. • Some features depend on your shop's plan. They are clearly marked in the app. • You can delete your account from Profile. Terms of Service: https://app.dentshopmanager.com/terms Privacy Policy: https://app.dentshopmanager.com/privacy

The problem-solving app begins by gathering pertinent information regarding the nature of the issue, its exact location, the participants involved, and the actual and target outcomes. A clear problem statement is formulated, describing the identified loss, and specifying when and where it occurs. The issue is then categorized as either chronic or sporadic, based on an assessment of observed results over time. Problems that frequently halt operations are deemed chronic and require a more comprehensive approach for resolution. In contrast, those with lower frequency interruptions are classified as sporadic and typically utilize fewer tools for resolution. Before determining whether an issue is chronic or sporadic, a base condition assessment of the equipment or process is conducted. Any discrepancies in performance compared to this baseline are addressed before moving forward. The base condition standards include checks for equipment or machine component tightness, cleaning conditions against specifications, and proper lubrication in accordance with guidelines. After verifying the base condition, the end user is prompted to update the problem statement if needed. The app further checks whether the issue persists by asking the user to confirm, allowing for a comparison of actual results with those recorded initially. Subsequently, the app guides the user through a structured execution of problem-solving activities accompanied by one-point lessons. These lessons serve to educate the user on the theory and expectations of each step, acting as a coach and subject-matter expert, building the user's confidence in the data collection process. Each process step is designed to collect specific data that directs the user to the next task, ultimately leading to the identification of the likely root cause(s) of the issue. Each root cause is then examined to establish new or improved standards aimed at ensuring a permanent solution. These standards are agreed upon by others within the organization, becoming the new execution standards that will help prevent the problem from recurring. The training and process instructions encourage the user to engage with others, including subject matter experts regarding equipment and processes. A variety of sophisticated problem-solving tools are made accessible to all manufacturing personnel without needing direct coaching from a lean manufacturing expert. The app steers the process based on results and utilizes simplified training tools to assist individuals or teams in addressing chronic manufacturing problems. For Sporadic problems, the app employs a 5 Why root cause analysis, along with steps for standard setting to prevent recurrence. The chronic problem statement is further refined through a meticulous analysis using the 6W2H approach. Once polished, the statement reflects the effects of various causes identified in the Ishikawa (Fishbone) analysis. Potential causes are ranked through a series of scoring activities to pinpoint the most likely contributors. Each of these top causes undergoes a critical examination using the 5 Why method. Standards are then established to address those root causes and prevent their recurrence. Users are prompted to recognize the contributions of involved colleagues, and progress is encapsulated in an A3 report, illustrating the tools utilized, the new standards set, and a plan for implementing these standards. The resolved problem is digitally documented as part of the user’s problem-solving journey. This journey folder will store the A3 summary report for future benchmarking and reapplication of content and standards across similar industries, process types, and technologies. Most importantly, this record serves as a testament to the employee's contributions to the overall success of the business or company.