I am a Hero. vs ABI MasterMind

Hero connects trained security professionals with clients who need reliable protection. Build your reputation, choose your jobs, and grow your career on your terms. Whether you focus on event security, corporate work, residential protection, or other professional security services, Hero gives you the tools to manage your availability and connect with real opportunities in your area. NEW IN HERO 2.0 The all-new Hero app is here — rebuilt to make your work easier. A cleaner design, clearer earnings, new tools, and optional dark mode for those night shifts. SHOWCASE YOUR SKILLS Create a professional profile with your training, certifications, and specialties. Clients see exactly who you are before they book — so the work that comes your way matches what you do best. GET CONNECTED TO REAL CLIENTS Receive service requests that match your skills, location, and availability. Respond when it works for you. No middlemen, no guessing — just a direct line between you and the people who need you. SEE YOUR EARNINGS CLEARLY A new wallet shows exactly what you've earned, with clear breakdowns and multiple bank accounts. Know your numbers, every time. LEARN AND GROW The new Hero Academy gives you training and tips built right into the app — so you can do your best work and earn more. BUILD YOUR REPUTATION After every job, clients can rate your service and save you as a favorite. Strong reviews mean more visibility, more requests, and better opportunities over time. WORK ON YOUR SCHEDULE You decide when you're available and which jobs to accept. Whether you want full-time work or extra income on the side, Hero adapts to your life — not the other way around. YOUR SAFETY MATTERS A 911 button right in the app, so help is one tap away whenever you need it. YOUR DATA, PROTECTED We take privacy seriously. Your personal information and credentials are encrypted and handled with care. Download Hero and put your skills to work. Real jobs, real clients, real income — on your terms.

Important: This app requires credentials provided by your employer. If your organization uses ABI MasterMind® for workforce management, this is your employee app. To request a platform demo for your venue, visit www.abico.com. ABI MasterMind® is the workforce management platform trusted by venues across North America. Purpose-built for event-driven, variable-hour operations since 1998, it is the employee self-service application for staff at arenas, stadiums, amphitheaters, convention centers, college campuses, staffing organizations and the like using the ABI MasterMind® platform. This is not a general HR app. Every feature is designed around the operational reality of event labor: schedules that change by event, availability that varies by day and time window, compliance requirements enforced at the point of check-in, and certifications that must stay current to remain schedulable. Note: all following options, features, requirements and more are determined by your venue employer. Automated Check In/Out: Check In/Out enforces time-locked shift and meal windows at the point of punch protecting both employees and employers from labor compliance exposure. Briefing location is visible on the check-in screen. Every punch is logged for audit-ready timekeeping. Detailed schedule view: View upcoming shifts organized by event, venue, and position…not just date and time. See your briefing room, dress code, team area, and supervisor comments before you arrive. Add shifts to your calendar. Confirm or request off per shift with full position detail visible before you commit. Event availability: Set availability by individual event, by day of week, or by partial-day time window. Flag date-specific exceptions. Your availability is reflected against every upcoming event on the calendar so you always know where you stand relative to your monthly minimums. No other workforce platform offers availability at the individual event level. Shift exchange: Post a shift for exchange and let a qualified colleague claim it or pickup a shift without a manager phone call. Department notes and scheduling hotline information are surfaced in the exchange screen so employees always have the context they need. Certification and training tracking: View every active certification, its completion date, renewal requirement, and expiration deadline. Receive expiration alerts before eligibility to work events is affected. Enroll in renewal classes directly from the training screen. Completed certifications are permanently on record. Points and recognition: Accountability is tracked including issues such as attendance, uniform violations, late arrivals, and no-call no-shows logged with full detail and optional Manager follow-up. Recognition points (like Employee of the Month) can offset the balance. The full audit history is always available. Time report: View your complete pay history organized by pay period. Each shift shows adjusted clock-in and clock-out times, total hours worked, event name, pay rate, and a full earnings breakdown — regular, overtime, double-time, meal, and other pay — so you always know exactly what you earned and why. Benefit accruals: Check PTO, sick pay, vacation, etc. balances in real time. Estimate future balances before submitting a request. Submit and track requests through approved, pending, or denied status. Multi-organization support: Employees working across multiple venues or staffing organizations can switch profiles without signing out. Schedules, availability, points, and certifications stay organized by organization. Access to this application requires credentials issued by your employer or staffing organization. ABI MasterMind® is the employee-facing mobile application for the ABI workforce management platform, deployed by venue operators across North America. Advanced Business Integrators, Inc. | www.abico.com | Workforce management for event labor since 1998