e vs Sowbaghya

eGramSwaraj is a mobile phone application that showcases the progress of various activities taken up by the Panchayati Raj Institutions (PRIs). It has been developed with an emphasis on extending greater transparency and access to information to the citizens of India. eGramSwaraj mobile application acts as a natural extension to the eGramSwaraj web portal (https://egramswaraj.gov.in/) which is one of the applications under e-Panchayat Mission Mode Project (MMP) of Ministry of Panchayati Raj (MoPR).

Sowbaghya is a service support application designed to help customers raise service requests and enable technicians to efficiently manage and resolve on-site service issues. Customers can create service tickets, upload images related to the issue, and track the status of their requests. Technicians can view assigned tickets, navigate to customer locations, and update service progress directly from the app. Key Features: • Raise service requests with images • Track ticket status in real time • Technician visit and on-site support • Location-based navigation for technicians • Secure notifications for service updates Camera access is used only to capture images related to service issues. Location access is used only while the app is in use to help technicians reach customer service locations.