工起数字服务平台 vs XCMG CRM

针对行业设备安全管理及运营管理的需求，中联重科以极致服务为目标，基于物联网、大数据、人工智能、视觉识别等先进技术，打造集设备管理、运营管理、安全管理等功能于一体的数字化服务平台，为工起客户提供智慧化的管理服务。

XCMG has introduced Customer Relationship Management (CRM) system in overseas markets to enhance customer satisfaction, optimize sales processes, and strengthen market competitiveness. This system centrally manages global customer information, tracks interaction history, provides personalized services, and formulates precise marketing strategies through data analysis. Key functionalities include customer data management, sales management, marketing, service support, and data analysis reporting. Through localization adaptation, employee training, and continuous improvement, XCMG has significantly improved customer satisfaction, optimized sales processes, enhanced market insights, and business coordination efficiency. In the future, XCMG will integrate big data and artificial intelligence to enhance and deepen the CRM system, driving the enterprise towards sustainable development.