OCS Q vs Ubiquitous

OCS Q allows you to easily create your own forms for capturing data. You need to be an existing Bluehook customer and enter a username and password to use the app. Flexible enough to suit a single user that wants PDFs of completed audits to large scale deployment to a varied workforce with integration to enterprise back end systems. Create dynamic forms that adapt to your answers for many types of audits, including quality assurance checks, site inspections, health and safety checklists etc. The simple web based form designer allows you to drag and drop elements on to the form. Add elements to capture: - single line text - multi line text - images - bar codes - signatures - dates - selection buttons (with any text and color) - numeric values - drop downs - lookup elements - time stamp buttons and many more Create nested elements that are only visible if the parent element has a specific value. Add validation to forms like min and max values and whether it should be compulsory or not. Don’t like the placement? Just drag and drop it. Added the wrong type of element? Just change its type. No need to worry about recreating nested elements again. Want to dynamically add multiple values of an element or a group of elements (an asset, juice machine, vehicle etc. with multiple fields)? No problem. Just set the repeat count min and max values. Add as many pages as you want to your audit. Easily jump to a page for editing, or rearrange pages. Use a similar element or group of elements over and over? Just drag and drop it (with all its child elements) onto the component palette for later use or to copy it to another page. Audits will calculate scores and email you a PDF on completion by default. For more complex business requirements, form submission can integrate to back end systems allowing everything from task automation, job card creation, issuing tasks, closing tasks to customized reports to be created. Forms can be set to work in offline or online mode. This allows a workforce to capture data off site and sync to the server using the office WiFi. All submitted data is stored online so you always have access to it. Forms can be categorized into groups to allow only users linked to those groups to be able to complete them. Users can be linked to multiple roles, giving them access to different menus, forms or groups of forms. Only users that have been given permission can add or change form templates, giving only the right people access. Forms can be developed that can read lookup data from a back end system, filtered by the current user based on assigned permissions or linked data (user linked to regions, buildings, contracts, departments or whatever). You can even have lookups filtered by other lookups, like Locations filtered by Buildings. Custom forms can include more in depth logic and validation that can be developed for your specific needs. Talk to us about your specific requirements and we’ll create a solution to suit your business perfectly. No information submitted by you on the app or your personal information is ever shared with any party other than your own company.

OCS Ubiquitous Helpdesk: Streamline Support Anytime, Anywhere The OCS Ubiquitous Helpdesk App for Android empowers employees, managers, technicians and end-users with instant access to core service desk capabilities—directly from their mobile devices. Whether you’re a customer raising a request or a technician resolving issues, this app ensures seamless, on-the-go support with OTP or credential-based login for secure and hassle-free access. Why Choose OCS Ubiquitous Helpdesk? - 24/7 Accessibility: Your helpdesk is always available, ensuring timely support and resolutions for customers and employees. - User-Friendly Interface: Intuitive design for quick ticket creation, assignment and tracking. - Real-Time Updates: Stay informed with live status changes, notifications and historical data for efficient troubleshooting. - Multi-Role Functionality: Tailored features for customers, employees and technicians to streamline workflows. For Customers/End-Users: - Create Service Requests Anytime, Anywhere: Submit tickets with priority, department, category, subcategory, TAT (Turnaround Time), location, and detailed descriptions. Attach relevant documents (e.g., images, PDFs) for faster resolution. - Track and Manage Tickets: Monitor the status of raised tickets in real time. Reopen tickets if unresolved or unsatisfied. - Provide Feedback: Share ratings and suggestions to help improve services. For Employees/Managers: - Efficient Ticket Management: Submit, assign, and track tickets for technicians. Monitor real-time updates and ensure adherence to TAT (Turnaround Time) to avoid escalations. - Asset Management: Maintain and update asset information for better resource tracking. - Collaborate with Comments: Add internal notes or comments to tickets for team coordination. - View Customer Requests: Check the status of all customer-raised requests in one place. For Technicians: - Real-Time Ticket Alerts: Receive instant notifications for new or high-priority tickets. - Prioritize and Resolve: Track open and high-priority tickets for efficient workflow management. - Update and Document: Add resolutions, observations, and future notes for customers. Reference historical ticket data for quicker troubleshooting. - Seamless Communication: Engage with customers through in-app updates and comments. Key Features: - OTP & Credential Login: Secure and easy access. - Multi-Department Support: Assign tickets to the right team. - Attachment Support: Upload documents for context. - Feedback System: Improve services with customer input. - Real-Time Notifications: Stay updated on ticket progress. - Historical Data Access: Reference past tickets for better solutions. Who Is This App For? - Businesses looking to streamline their customer/IT support. - Technicians who need mobile access to tickets and resolutions. - Employees who want to raise or track service requests effortlessly. - Managers who require real-time oversight of helpdesk operations.