Seen | سِين vs Retm platform

Seen is an enterprise omnichannel customer communication and helpdesk platform. The Seen Mobile App empowers customer support and sales teams to manage conversations across all their social and messaging channels directly from their smartphones—anytime, anywhere. Unify your customer communications across WhatsApp Business, Instagram DMs, Facebook Messenger, and Telegram into a single, intuitive mobile inbox. Connect your entire team to your business channels with zero missed opportunities. What You Can Do with the Seen Mobile App: Unified Omnichannel Inbox Consolidate messages from WhatsApp, Instagram Direct, Facebook Messenger, and Telegram into one synchronized feed. Filter conversations effortlessly by channel, status (Open, Pending, Resolved), priority, or agent assignment. Use bulk actions to assign, tag, transfer, or resolve multiple customer conversations in seconds. Real-Time Two-Way Messaging Receive instant push alerts for incoming customer messages across every connected platform. Send and receive photos, videos, voice notes (with in-app recorder and player), PDF documents, locations, and stickers. Send pre-approved WhatsApp message templates with dynamic variable insertion, media headers, and interactive CTA buttons. Complete Ticket Lifecycle & SLA Tracking Turn conversations into structured tickets with clear statuses and resolution tracking. Monitor SLA countdowns and deadlines to ensure fast response times. Browse historical ticket cycles to see a customer’s full interaction history across all channels. Team Collaboration & Smart Handover Add private internal notes inside any customer thread that only your team can see. Reassign tickets or initiate formal transfer requests with manager review and approval workflows. Live Operational Dashboards & Workspace Health Owners & Managers: Monitor active channel connectivity, open tickets, team workload, and resolution performance on the go. Agents: Keep track of personal assigned queues, recent assignments, and key performance indicators. Seamlessly switch between multiple workspaces and business entities from one profile. Enterprise-Grade Security & Experience Quick and secure login using Face ID / Touch ID biometric authentication. Active session and connected device management for security compliance. Native Dark & Light modes with full Arabic and English RTL support.

Retm brings your social media accounts and your team together in one place, from planning to publishing. IN THE APP • Schedule and publish to Facebook, Instagram, X, LinkedIn, TikTok, Threads, YouTube, Telegram, and Google, with options tailored to each platform • Review, approve, or reject posts on the go • View all scheduled and published content in the Retm Calendar • Track your assigned tasks and deadlines • Access your full posts archive ALSO ON RETM WEB Analytics, Ideas Box, Media Studio, AI Assistant, team roles and permissions, and external client review links. SECURITY Two-factor authentication on every sign-in and biometric unlock. Retm is available to organizations with an active Retm account.