DIGI vs Support by ERP4U

DIGI Shield customer warranty App is to check the warranty of the products provided by Signify

Support By ERP4U brings your entire helpdesk to mobile. Whether you're an agent clearing your queue, a manager tracking SLAs, or a client raising a request, everything you need is a tap away. MANAGE EVERY TICKET, START TO FINISH Create, assign, prioritize, and resolve support tickets from your phone. Track each ticket through every stage — new, in progress, pending client, completed — with a full activity trail of comments, work logs, and status history. BUILT FOR TEAMS AND THEIR CLIENTS Organize work by client and project. Role-based access means everyone sees exactly what they should: agents and managers get the full operational view, while clients see only their own tickets and updates. STAY ON TOP OF WHAT MATTERS • Real-time push notifications when a ticket is created, reassigned, updated, or commented on • A live dashboard showing open, in-progress, pending, and completed tickets at a glance • SLA tracking so nothing slips past its resolution target • Fast search and filters across tickets, projects, and clients KEY FEATURES • Full ticket lifecycle with custom statuses, priorities, and categories • Projects and client organizations • Comments, internal notes, and file attachments • Work logs and time tracking • Customer satisfaction (CSAT) ratings and productivity reports • Custom fields and request types tailored to your workflow • Secure, role-based sign-in WHO IT'S FOR Support teams, agencies, IT departments, and service providers managing tickets across multiple clients and projects — and the clients who want a simple way to raise requests and follow their status. Note: Support By ERP4U is a business tool. Accounts are created by invitation from your organization's administrator — there is no public sign-up. Privacy Policy: https://www.erp4u.in/privacy-policy