Firetask 5 vs Helpdesk for Zammad

Get more done — with focus and clarity. Firetask helps you focus on what matters today, plan what’s next, and never lose track of what you’re waiting for. WHY FIRETASK? - FOCUS. Easily see what is due "Today", what comes "Next" and what you are "Waiting For". - PROJECTS & CATEGORIES. Organize work and life without overcomplicating your setup. - ALWAYS IN SYNC. Stay productive across iPhone, iPad and Mac with fast iCloud syncing. - DESIGNED FOR CLARITY. A clean, distraction-free interface that surfaces only the tasks that are relevant now. - MULTIPLE VIEWS. Switch perspectives between simple lists, Kanban boards and an integrated "Calendar" as needed. NEW IN FIRETASK 5 - TAGS. When you need even more flexibility without adding complexity. - AGENDA. One additional focus area for things you want to discuss. - JOURNAL. A journal, status notes, and a task archive in a single new view. - FILE ATTACHMENTS. Attach files directly to your tasks and projects. THE FIRETASK ADVANTAGE - SIMPLER. No steep learning curve, just start and go. - STRUCTURED. Built-in Today, Next, and Waiting For views keep priorities clear. - FOCUSED. Designed to cut through noise so you can actually get things done. WHY YOU WILL LOVE IT - Built on proven GTD® concepts, but without the heavy learning curve. - Native apps designed for Apple platforms — fast, beautiful, and consistent. - One subscription unlocks all features across devices. Start your free month today and discover how easy it is to get more done with focus and clarity. TERMS OF USE Firetask uses the standard Apple Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

Manage your Zammad helpdesk straight from your iPhone, iPad and Apple Watch. Pick up a ticket in the queue, answer a customer, log your time and hand work to a colleague — without opening a laptop. PLEASE NOTE: This is an independent, unofficial client for Zammad. It is not made, published, endorsed or supported by Zammad GmbH. You need your own Zammad server and an agent account to use it. "Zammad" is a trademark of its respective owner. YOUR QUEUE, WHEREVER YOU ARE • My tickets, unassigned and all open tickets in one tap • Filter by status and search across your queue • Unread markers so you always see what changed • Full conversation history with formatted articles and attachments REPLY AND RESOLVE • Public replies or internal notes, with photo and file attachments • Create new tickets with customer search, group, type and tags • Change status, priority, owner and pending time • Hand a ticket to a colleague with a note — Zammad notifies them • Log spent time against your Zammad activity types TEAM CHAT, END-TO-END ENCRYPTED • Message colleagues one-to-one or in groups • Reference a ticket so everyone has the context • Send files and photos • Messages are encrypted on your device and only readable by the recipients • Choose your own history retention, from 30 days to forever STAY IN THE LOOP • Real-time push notifications when tickets are created or updated • Tap a notification to jump straight to the ticket • App icon badge for what still needs you • Background refresh keeps the queue current BUILT FOR THE WAY YOU WORK • Guided setup wizard: API token or single sign-on, with a connection test • Face ID / Touch ID lock on the whole app • Light and dark themes, 14 wallpapers and 18 chat themes • Apple Watch app for a glance at your queue • Available in English, Dutch, German and French PRIVACY AND SECURITY Your tickets stay between your device and your own Zammad server — there is no account to create and no middleman for your helpdesk data. Your API token is stored on your device. Chat messages are end-to-end encrypted, so the relay used to deliver them only ever holds ciphertext. FREE, WITH AN OPTIONAL PREMIUM UNLOCK The app is free and ad-supported. Premium removes all ads, enables real-time notifications and the icon badge, and supports continued development. Choose a monthly or yearly auto-renewing subscription, or a one-time Lifetime Unlock with no recurring charge. Subscriptions are charged to your Apple ID account when you confirm the purchase and renew automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel them in your App Store account settings. Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ Privacy Policy: https://base1983.github.io/Zammad-Helpdesk/privacy.html REQUIREMENTS • A reachable Zammad installation (self-hosted or cloud) • An agent account and an API token with at least ticket.agent rights • Real-time notifications need one webhook configured in Zammad — the app includes a step-by-step guide NOT AFFILIATED WITH ZAMMAD GMBH This app is a third-party product developed independently. It is not affiliated with, authorised by, or supported by Zammad GmbH. For questions about the app, contact us — not Zammad. For questions about your Zammad server, contact your administrator.