Keystone Heights vs Lance Customer Care

Access all information you need to enjoy your stay. Features Include: Activity Calendar Never miss an activity you enjoy, star it to get a notification Interactive Map Pinch to zoom map of the resort and surrounding area Resort Services, Recreation, and Regulations Get all the information that you would find in our Resort Guide. Notifications Get notifications for inclement weather, newsletters, etc. Contact Information Need something? Give the correct department a call.

Your ownership companion for support, answers, and service visibility. Built to replace the old “call around and hope” experience with a single, guided flow. Open the app to request help, ask questions, and stay updated from the moment you tap “Request” through final resolution. Smart Roadside Request roadside assistance in seconds and share the details that matter so support can move quickly. You’ll get clear next steps, updates as your request progresses, and a simple path to confirm you’re back on track. Smart Care AI Skip outdated manuals and endless searching. Ask the AI questions in plain English—how a system works, what a warning might mean, basic troubleshooting steps, maintenance guidance, and “what to do next” recommendations. Real-Time Service Tracking No more guessing, back-and-forth calls, or wondering what’s happening. Track your request status in real time, see where things stand, and get timely notifications as your service progresses. 24/7 Human Assistance Need a real person right now? Our 24/7 care team is available day or night to help you navigate the situation—answer questions, gather details, coordinate next steps, and keep everything moving. Whether it’s a roadside event, a service question, or “what do I do next,” you have a live expert in your corner.