Primas Communication vs Community Phone+

Support Agent Application - Empowering Your Customer Service This application is designed to help support agents like you provide great customer service. Key features: Login and logout of your Primas account Send and receive SMS messages with customers View the history of past customer conversations Create and use message templates to respond quickly Send messages to pre-defined customer groups on the Primas server

The Community Phone app puts your home phone service in your pocket. See who's called, read your voicemails, and keep scam calls away, whether the phone is in your home or a loved one's. Same phone. Same number. Same routine. Now with peace of mind you can check from anywhere. FOR YOUR HOME • See your call history and check voicemail from anywhere • Forward calls to your cell phone when you're away from home • Block numbers you don't want to hear from • Keep contacts for family, friends, and doctors in one place FOR A LOVED ONE They keep their phone and stay independent. You get a window into their well-being. • Stay in the know: check that their phone is online, see who's called, and read voicemail transcriptions • Only their people can call: decide together who gets through, like family, their doctor, or the pharmacy, with the Allowlist • Check-in and reminder calls: schedule automated calls to see how they're feeling or remind them to take their medication • Keep everyone in sync: add the rest of the family so everyone stays in the loop WHY COMMUNITY PHONE • No internet required. The Base connects to local cell towers with industrial-grade antennas. • Keeps working through power outages, with up to 26 hours of battery backup • 99% of spam and scam calls blocked automatically • Keep your number. We move it over for free. • No contract, and your price is locked for three years • Real people on support, usually in under two minutes Rated 4.7 on Trustpilot and named Forbes' Best Home Phone of 2026. "The reassurance that the app gives me is a huge load off my mind." — Tammy, Community Phone member The Community Phone app works with our Home Premium and Family plans. Business customers can also use it to answer calls, reply to texts, and read voicemail-to-text on the go. Already a Community Phone member? Download the app and sign in to get started.