Gatekeeper Digital Toolkit vs Perlick Care

This application enables technicians to access manuals, reference guides and training materials to create ease of access to critical information. It provides powerful communication tools to contact other technicians and technical support while onsite. Live chat with one or a group with image annotations, image download and recorded conversations. File and document sharing – Video, audio, PDF’s, images, and interactive work instructions can be easily shared and accessed – no need for your field service technicians to switch between various applications. Saving time and frustration. Everything you need at your fingertips and in real time. The application provides the platform to enhance the on-the-job experience and provide excellent customer service, reduce return trips, and get and deliver information in real time. The features include, but are not limited to: Communication Tools: - Conversations with Digital Image Annotations will provide the ability for field teams to remotely access and obtain guidance through issues. Images can be annotated to provide the best placement of devices, loop layout, and much more. - Video Communication will provide real-time ability to “see what they see”. - Multi-party, scheduling, recording, and playback of sessions are all included in Atheer. User can annotate on both live video and still images. - Request Support Form for Technical Services. Simplifies obtaining technical services support when assistance is required. Guided Work Instructions and Documentation Tools with sophisticated step by step guides: - Job check-in and check-out. To ensure everything needed to successfully start work is available with instant communication to get assistance. - Onsite Job Audits and QC’s. To audit the installations while techs are still onsite to make corrections, reducing/eliminating return trips caused by installation errors, and/or workmanship. Also, opportunities for training and performance improvement real time. - Auto Accident. A Clear process to follow, ease of collection and reporting information back to the appropriate parties. - On-the-Job Injury/Incident Employee Statement. Easy access to forms and reporting instantly. - Safety and PPE. Allows collection of audits in the app and consolidation of results for reporting to ensure safety is the first priority. - Vehicle Inspection. Easy access to forms and process - Product Guides by category. Product information with photos, manuals, and quick reference guides to provide all the information needed for the technician to complete the job without waiting. Ease of access and search tools to navigate and access topics. - How To’s for using the application. Users can find self-help within the in the application versus requiring support from others to use the application, find job boards and submit requests. - Secure chat and group messaging – Allow your teams to seamlessly collaborate with peers and in-house experts to get the assistance you need while in the flow of work. Enhancements will continually be added, and revisions made to the application to remain cutting edge in the field services space.

PerlickCare is the centralized AI-powered support platform for everything Perlick. Built to serve our internal teams, rep groups, installers, servicers, and dealer partners, PerlickCare provides fast, reliable access to the information you need to get the job done right. Whether you are in the field, in the office, or supporting a customer, PerlickCare gives you direct access to product documentation, service guidance, training materials, and technical support resources in one place. No more digging through folders, emails, or multiple systems. Ask a question and get answers instantly. What PerlickCare Delivers AI-Powered Knowledge Search Quickly find manuals, spec sheets, parts information, troubleshooting steps, and how-to guidance through natural language search. Simply type your question and get relevant answers tied to official Perlick documentation. Service and Technical Support Resources Access service documentation, technical bulletins, and structured troubleshooting information designed to reduce downtime and improve first-time fix rates. Training and How-To Content View training materials and instructional videos to support installation, service procedures, and product knowledge development. Product Lookup Functionality Locate product information and documentation by model or part number to support quoting, service calls, and customer inquiries. Connected Resource Access
 Seamlessly link to key external platforms and tools directly from PerlickCare. This includes product information on Perlick Corporation - Commercial Refrigerator and Bar Equipment Supplier - Perlick Corporation , replacement parts ordering through Restaurant Equipment Parts, Foodservice Parts | Parts Town , and other approved support resources. Everything is connected, so you can move from information to action without wasting time. Support Request Access Submit service or technical support requests directly through the platform when additional assistance is needed. Built for Today. Designed for What’s Next. PerlickCare launches with a strong AI-driven knowledge base, and this is just the beginning. Future releases will expand collaboration tools, including real-time video support capabilities for field service teams. Our goal is simple: give every Perlick partner the confidence, clarity, and speed they need to support our products at the highest level. PerlickCare puts trusted Perlick expertise at your fingertips.