TC Insider vs Queue

Stay in the know about what is happening at Trafford Centre, download Insider to get all the latest news, information, offers and events for tenants and staff at the centre.

QueueEZ Retail is the all-in-one app for customer-facing teams - bringing your queue, your rotas, your holidays, your performance and your coaching into one place. Run one store or a whole estate, with unlimited staff on every plan. Keep queues calm and fair, schedule your team with confidence, manage time off without the spreadsheets, coach your people with real data, and see exactly how every store and advisor is performing - all from your iPhone or iPad. ON THE FLOOR See every customer in the queue at a glance, with live wait times and how long each person has been served. Capture the reason for every visit so you always know what people are coming in for. Keep things moving and give every customer a fair, organised experience. CUSTOMER QR QUEUES Let customers join digitally instead of standing in line. Create branded QR codes that drop people straight into your queue, so they can scan, join and keep shopping or relaxing. They can follow their place in a live status link, and you can send a notification to bring them back when it's nearly their turn - fewer walkouts, shorter perceived waits, a more premium experience. ROTAS & SCHEDULES Build staff rotas in minutes and see exactly who's on shift, by day and by store. Plan cover for your busy periods, keep everyone on the same page, and manage scheduling across every location from one app. HOLIDAYS & SICKNESS Ditch the paper and group chats. Staff can request time off, managers approve it, and everything flows into a shared team holiday calendar. Track entitlements and absence in one place, so you always know who's off. LIVE PERFORMANCE TRACKING QueueEZ Retail is also a live performance tool for your team. Log the outcome of every interaction, define your own KPIs, and see results at advisor and store level. Spot which services convert, which products drive results, and where each team member is excelling - so coaching is focused and based on real-time data. COACHING CARDS Turn what you see on the floor into coaching that sticks. Send an advisor a structured, positive card in minutes: what went well, the one thing to build on, and a clear agreed action with an optional deadline. Build your own question format with smart branching so every manager coaches the same way, advisors reply with what they'll try next, reminders chase open actions, and part-written cards save as private drafts. ANALYTICS & EXPORT Explore your data for today, this month, or any custom date range. Compare visit types, find bottlenecks, and see where your team spends its time with built-in charts. Export to Excel and plug straight into your own reporting. ONE STORE OR A WHOLE ESTATE Group your stores into areas and regions, with performance and reporting rolling up across the business. Managers see their own store; admins see everything - with data scoped cleanly to each location. PLANS Every plan includes unlimited staff and a 30-day free trial. • Solo - one store • Growth - up to 5 stores, with multi-store dashboards and per-store KPIs • Multi - up to 15 stores, with estate-wide trends and priority support • Enterprise - 16+ stores, tailored and invoiced, with SSO, an SLA and a dedicated account manager • Extra store add-on - need just one more? Add a single store to any plan Free setup support is included - our team will help you get your stores, staff and rotas configured for your business. SUBSCRIPTION TERMS QueueEZ Retail subscriptions are auto-renewable. Each plan starts with a 30-day free trial, then renews at the price shown in the app unless cancelled at least 24 hours before the end of the current period. Payment is charged to your Apple ID account on confirmation of purchase, and your subscription renews automatically until cancelled. Manage or cancel anytime in your App Store account settings. Terms of Use: https://q-ez.com/terms Privacy Policy: https://q-ez.com/privacy Availability of plans and specific features may vary by country or region.