VA AgentAssist vs Ground Ops

The VA AgentAssist app gives Virginia’s Insurance Marketplace’s certified Agents, Agency Managers and Admin staff access to their book of business with just the tap of a finger. The VA AgentAssist app offers a detailed view of the client list with the option to filter based on enrollment details or contact information. Not only are Agents able to search and filter their client list, but they can easily call, text, or email clients directly from the app. Agents can set their AgentConnect availability ON and OFF with the help of AgentConnect toggle button. This button will be available on the app with the same behavior (to override the default hours). The button will only be shown to the Agents who are participating in the AgentConnect program. The Agency Manager and designated Admin Staff will have the ability to transfer a consumer delegation from one Agent to another within their agency. When a new delegation request is received from a client, Agents receive a notification and can immediately accept the delegation within the app. The delegation screen will always show pending delegations, so a new client request is never missed. The app dashboard also shows Agents’ performance over a week, month, and year in terms of number of enrollments. Users will be able to access their Secure Inbox Book of Business Summary notice on the mobile app. Following the principles of Security from Inception, the application has been developed with Security and Privacy in mind and is MARSe compliant, so that the Protected Health Information and Personally Identifiable Information of consumers is kept safe.

ACC GroundOps is an enterprise-grade mobile solution developed for the airline industry, supporting Technical Ramp Control (TRC) and AirSide operational teams in managing aircraft ground operations. The application provides real-time operational oversight of airline aircraft turnaround activities, improving coordination between operational stakeholders and enabling faster, data-driven decision-making during critical airport ground handling windows. Within the airline operational environment, precise timing and coordination between multiple teams are essential to maintain on-time performance and operational reliability. GroundOps centralizes operational data, enhances situational awareness, and streamlines execution across ramp and airside workflows. Key Capabilities: • Real-time visibility of airline ground operations • Centralized monitoring of aircraft turnaround milestones • Enhanced coordination between TRC, AirSide, and airline operations control teams • Improved disruption handling within airport environments • Integration with airline operational data sources GroundOps is built to operate in high-pressure airport environments where precision, safety, and timing are critical. By digitizing airline ground operation workflows and consolidating live operational data, the app supports increased efficiency, improved on-time performance, and stronger operational control. Important: This application is intended for authorized airline and ground operations personnel only. Access may require organizational credentials and backend system integration.