OneWork by e& vs ITC CRM

We take mobility to a whole new level! See presence of you colleagues, place calls over your data connection with a built-in soft phone and toggle active calls from your cell phone to your fixed extension and vice versa. Presence - You are able to view the availability of your colleagues in real time all to reduce communication delays. You will easily see if a person is in a meeting, on vacation or busy handling another call. To make finding colleagues easier, they can be grouped by department. Integrated softphone - No configuration is required, instantly start making calls with our low fixed prices. PBX services - Transfer calls to both colleagues and external numbers. You can toggle active calls from you cell phone to your fixed extension and vice versa. As an administrator, you can open and close the PBX directly in the app and listen to your messages in shared voicemail boxes. All colleagues and contacts are kept updated in the phones built in contact book so you can always see who's calling without the need to add the person to your contact book.

ITC CRM is the sales-team app for the ITC-CRM customer relationship platform. It brings every customer conversation into one inbox on your phone, and shares incoming messages across the team automatically and evenly. WHAT THE APP DOES • One unified inbox: WhatsApp, Messenger, Instagram and website chat in a single place, instead of switching between apps. • Automatic, fair distribution: new conversations are shared evenly across the sales staff, respecting days off and working hours. No one drowns in messages while someone else sits idle, and no message is left without an owner. • Lead follow-up: conversations are sorted by stage — new, following up, qualified, quoted — with reminders for tasks and appointments. • Reply from your phone: send text, a photo, a file or a voice message straight from the conversation. • Instant notifications: get alerted when a new message arrives or a conversation is assigned to you, even when the app is closed. • Performance reports: track response time, conversation volume and the quality of each person's work, so a manager can see who is working and where opportunities are being lost. • Field work: log tasks and notes and follow them up from your phone while on the move. WHO IS IT FOR The app is for staff of companies subscribed to the ITC-CRM platform. The company creates its employees' accounts from the web dashboard, and each employee signs in to the app with the credentials their company gives them. IMPORTANT NOTES • There are no payments inside the app, and no advertising. • You cannot create an account or a subscription from inside the app; subscriptions are managed by the company outside the app. • The app needs an internet connection and an active account with a subscribed company. ITC-CRM is developed by International Technology Center (ITC). Privacy policy: https://crm.itc-s.com/privacy Support: info@itc-s.com