CRDB SmartBranch vs Rakoli

CRDB SmartBranch – Empowering Field Officers for Seamless Banking The CRDB SmartBranch App is designed exclusively for CRDB Bank Mobile Field Officers (MFOs) and staff, enabling them to deliver efficient and on-the-go banking services to customers. With SmartBranch, CRDB agents can collect customer KYC details, open new accounts, activate dormant accounts, issue TemboCards, conduct site visits, and more—all from a mobile device. Key Features: 1. Customer Onboarding – Register new customers and open full KYC-compliant accounts instantly. 2. Account Services – Reactivate dormant accounts and update customer information seamlessly. 3. TemboCard Issuance – Request and issue TemboCards quickly for new and existing customers. 4. Site Visits & Assessments – Conduct and document customer visits for loan processing, verification, and account management. 5. Secure & Efficient – Ensure compliance with banking regulations while delivering a smooth and fast customer experience. With CRDB SmartBranch, banking is now closer, faster, and more efficient, empowering field officers to serve customers anytime, anywhere. Your companion for Banking services

Rakoli is a mobile application designed for mobile financial service vendors - commonly known as agents or wakala - who operate within digital financial ecosystems. The platform empowers agents to efficiently manage their business-related financial activities while ensuring transparency, accountability, and operational efficiency. With Rakoli, agents can seamlessly manage network float, keep track of cash flow, and access various value-added services that enhance productivity and create new streams of revenue. The app simplifies daily operational tasks for mobile money agents by providing tools that help maintain accurate financial records, monitor expenses, and track business performance. Rakoli enables fast and secure float transfers between a business’s own Till numbers, allowing smoother internal float management across multiple tills or device accounts. This ensures that every till has the float needed to operate without downtime. By offering a range of value-added services within the platform, Rakoli also helps agents earn additional income and diversify their business offerings. Rakoli helps a business to: ● Improve the management of agents’ cash, transactions, and daily expenses, ensuring better controls and transparency. ● Facilitate quick and secure float transfers from one Till number to another within the same business, promoting seamless and uninterrupted operations. ● Earn extra revenue by accessing and promoting the various value-added services available on the platform, expanding the agent’s business potential. As a comprehensive agency management system, Rakoli provides a powerful suite of features tailored to enhance the operational efficiency of agents, wakala, and business owners who manage multiple outlets. These features include: ● Transaction Management – Track, record, and monitor every transaction made by the agent, ensuring clear and organized financial records. ● Cash and Float Monitoring – Maintain real-time visibility of cash on hand and available float, preventing downtime due to float shortages and improving overall cash-flow management. ● Loan and Short Tracking – Manage loaned amounts, shortfalls, and repayments to reduce financial discrepancies and support better credit management for both agents and business owners. ● Multiple Branch Support – Handle operations from different branches or agent locations within a single platform, making it easy for owners to oversee distributed teams. ● Shift Tracking – Monitor agent activities across different shifts, providing clarity on performance, accountability, and cash-handovers between shift changes. ● Financial Reporting – Access detailed reports that summarise business performance, daily activity, expenses, revenue streams, and float movements to support informed decision-making