Tajawob vs Lansy

The National Platform for Suggestions, Complaints, and Reports (Tajawob) is a unified, centralized system with multiple access points, seamlessly connected to over 55 government entities. It has been developed using advanced methodologies and cutting-edge technologies to ensure an exceptional and comprehensive user experience. The platform offers an intuitive interface, ensuring accessibility for all user groups, alongside robust security systems that safeguard users’ data privacy. Tajawob Platform is certified with the ISO 37301 Compliance Management System, reinforcing its approach as a platform committed to best practices in compliance management. Its operational processes align with legislative and legal requirements, risk management, and performance improvement.

Lansy is a tool for analysing conversations with customers. Record or upload a consultation or a call, and within a minute get a structured review: what went well, where the mistakes were, and what to focus on next time. Who it is for: Lansy is built for sales and service teams — managers, trainers and employees who want to improve the quality of customer communication systematically. Features: • Record and upload conversations right from your phone • Automatic review of every dialogue: strengths, mistakes, areas for growth • Scoring against your own script and criteria • Dashboard with metrics by employee, location and period • Call funnel and breakdown by stage • An assistant that answers questions about your data How it works: The conversation is transcribed, anonymised and analysed. You see the result in a clear report — no need to listen through hours of recordings manually. Try it without an account: tap "Analyse my conversation", upload a recording and get an AI analysis on screen and as a PDF by email. Lansy is a business tool. Access is provided to employees of client organisations.