DOE Triage vs HangarLink

DOE Triage is a mobile application for Triage submission. Users are able to enter event information to either save or submit to the Triage system. Capabilities for event addendum creation and event export are also included. Please feel free to reach out to TriageHelp for more information.

One timeline, Every defect, note, photo, and approval in one place. Photo-first updates, Engineers share evidence fast — owners see what’s going on. Role-based access Owners, engineers, managers, and admins each get the right view. Built for real-world aviation workflows Aircraft owners / pilots Report defects quickly, track status, review proposals, and approve work with confidence. Maintenance organisations Coordinate your team, keep customers informed, and reduce back-and-forth across jobs. Engineers Diagnose issues, add photos + notes, propose work and costs, and keep an audit trail automatically. HOW IT WORKS Clear steps. Clear status. STEP 01 Raise a defect or maintenance request Owners and pilots log issues with details that engineers can act on right away. STEP 02 Diagnose with photos, notes, and costs Engineers add evidence, recommend actions, and propose scope + pricing. STEP 03 Approve and track progress Owners review, accept/reject proposals, and follow work through to release. KEY FEATURES Everything you need to keep work moving Defect & maintenance tracking Track issues end-to-end, from report to resolution, with status that everyone understands. Photo-based engineer updates Add photos and notes so the owner knows exactly what’s happening. Statements of work Share scope and pricing in a clear format, with accept/reject built in. Aircraft overview Keep an at-a-glance view of aircraft status and upcoming maintenance. Role-based access Owners, engineers, managers, and super admins each get the right tools. Audit trail A clean record of decisions, updates, and approvals — without extra work. BENEFITS Less friction. More certainty. Reduced back-and-forth Stop chasing updates. Everyone sees the same status, photos, and notes. Clear accountability Decisions, approvals, and changes are recorded as part of the workflow. Fewer surprises Know what work is proposed, why it’s needed, and what it costs before you approve.