Reptri vs KoalaOne

Never Miss a Call, Never Lose a Lead Reptri is your AI‑powered receptionist that answers business calls 24/7—so you can focus on what matters. Instantly capture every inquiry, even when you’re busy or off the clock. Key Features 24/7 Smart Call Handling Always‑on virtual receptionist that never sleeps. Bilingual Conversations Supports all major languages—customers talk in their way, Reptri understands and replies. Instant Call Summaries Get an automatic text brief of every conversation. On‑Demand Recordings Listen to full call recordings whenever you need more detail. Seamless Human Handoff Forward calls to your mobile with one tap when a live agent is needed. Customizable Voice & Scripts Choose from multiple AI voices and teach Reptri exactly what to say. Automated Lead Capture Extract customer info, schedule appointments, and log follow‑up tasks.

KoalaOne is the ultimate field companion for NDIS support workers and disability service providers in Australia. Designed to simplify your day-to-day operations, KoalaOne helps teams stay organised, compliant, and connected. Key Features: Roster & Shift Management: View your weekly roster, clock in/out, and track timesheets Case Notes: Create detailed case notes with voice dictation and photo attachments Incident Reporting: Report participant, staff, vehicle, and property incidents with severity levels AI Assistant: Ask questions about your schedule, participants, and tasks using our built-in AI chat Task Management: Stay on top of daily tasks and overdue items Participants: Access participant details, care plans, and history on the go Leave Management: Apply for annual, sick, personal, and other leave types Fleet Management: Track vehicle usage and inspections Notifications: Receive real-time updates from your team leaders and managers Availability: Set your weekly availability for shift scheduling Built for Australian NDIS providers, KoalaOne ensures your team delivers quality support while staying compliant with NDIS Practice Standards.