ESS Online vs Lasani

Employee Self-Service (ESS) is a widely used human resources technology that enables HR departments to manage staff profiles. Employees can view their attendance performance on their mobile phones and perform various job-related tasks by submitting online request forms, such as tardiness requests, leave applications, day-off changes, and timesheet modifications. ESS helps employees do HR responsibilities faster and more accurately. By allowing employees to handle HR tasks themselves, reducing work time and paper work for HR, administrative staff, or managers. When employees enter their own information, it also enhances data accuracy.

Lasani turns one WhatsApp number into a shared inbox your whole team can work from — without ever handing around a single phone. Connect the number your customers already message. Your history comes with you, and your team starts replying together in minutes. A REAL SHARED INBOX • Every conversation in one place, live for the whole team • Assign a chat to an agent so everyone knows whose job it is • Labels, filters and search across your entire history • See at a glance which chats are still waiting on a reply BUILT FOR SPEED • Messages, photos, videos, documents, voice notes and locations • Reply straight from a notification without opening the app • Works offline — anything you send goes out the moment you're back • Search any message, jump to it instantly VOICE NOTES DONE PROPERLY • Hold to record, slide to cancel, slide up for hands-free • Clean, compact audio that sends fast on any connection • Play a chat's voice notes back to back CALLS • Call a customer with a simple link — no app for them to install • Voice and video, peer-to-peer and encrypted • Message a customer mid-call without hanging up • A full call history for the whole team RUN YOUR TEAM • Invite teammates and set exactly what each one can do: view full phone numbers, send text, media or voice, make calls • Permission changes reach agents immediately • Assign tasks with due dates and urgency, and watch them get completed • Send an announcement to everyone and see who has read it • Private team group chats alongside customer conversations AI THAT SAVES REAL TIME • Customer memory: a short brief on who this customer is and what you owe them, before you reply • Translate incoming messages and draft replies • Automatic replies for keywords, welcome messages and after-hours YOU STAY IN CONTROL • Phone numbers can be masked from agents who shouldn't see them • Permissions are enforced on the server, not just hidden in the app • Deleting a workspace or account waits 8 hours and emails you first, so it can always be cancelled • Control what downloads on mobile data and free up space whenever you like WHO IT'S FOR Travel agencies, clinics, real estate, e-commerce, logistics, education — any business where several people answer customers on one WhatsApp number. REQUIREMENTS Lasani requires a WhatsApp Business account to connect your number. You can explore the whole app in demo mode first, with no account needed. Lasani is an independent product and is not affiliated with, endorsed by, or sponsored by WhatsApp or Meta.