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Once a jar of pepper has been open for a while, the aroma slowly fades. So we sell it differently: you don't need to stock up, and a fresh portion arrives right around the time you run low. With Welmo you can buy whole spices to grind fresh, claim a refill each month, find something to cook tonight, and reach us whenever you have a question. BUY ONCE, REFILL MONTHLY Pick a flavour and a refill period (6 months, 1 year or 3 years). Your first box ships with a grinder or a shaker. After that, whenever you are running low, tap Claim in the Benefits tab and we ship it by the end of the month, free via SF Express. Still have plenty? Skip the month. Nothing ships unless you claim it. The 6-month plan covers up to 6 claims, the 1-year plan 12 and the 3-year plan 36. Already have a grinder? Choose "Refill only": the first portion ships right away, without a grinder or shaker. Not sure which plan fits? The product page has a quick calculator. Enter how many people you cook for and how often you cook each week, and it estimates how long a box will last and suggests a plan. TEN FLAVOURS Whole, with a grinder, to grind just before eating: black pepper, white pepper, cumin, red Sichuan pepper, green Sichuan pepper and rose salt. Ground the same month, with a shaker: black pepper, white pepper, cumin and chili powder. New here? Start with the first-purchase kit: a full-size black pepper and a grinder, plus samples of green Sichuan pepper, cumin and rose salt, so you can taste them before choosing a refill. DAILY DISHES 48 home-style recipes, one featured each day, and you can filter by flavour. Every recipe explains how to use its spice, with an ingredient list and step-by-step instructions. No sign-in needed. MEMBER LEVELS AND COUPONS Every member gets a discount from day one, applied automatically at checkout. Orders, monthly claims and each full month on a refill plan earn experience, and higher levels get bigger discounts. At the top level, Kitchen Member, you can turn on automatic shipping for your refill so you no longer need to claim each month. Coupons you can claim and coupons you already have are under Me > My Coupons. BOUGHT ELSEWHERE? USE IT HERE If you bought a Welmo product through another channel such as Douyin, go to Me > Activate Benefits, enter the order number and upload a screenshot as prompted. Once our team has reviewed it, the matching benefit appears in your account. PET MEMORIAL ALBUM Some benefits include a cloud album where you can keep photos of your pet and videos up to 60 seconds long, look back at them any time, and save the videos to your phone. ORDERS AND SHIPPING Check the status and delivery progress of every order at any time. Payment is by WeChat Pay. FLAVOUR ADVISOR What goes well with pepper, how to claim a refill, whether your order has shipped: ask the Advisor tab. The Advisor is an AI assistant; its answers are AI-generated and for reference only. For anything about payments, refunds or returns, tap Human in the top-left corner to add our support team on WeChat and talk to a real person. ABOUT US Welmo is operated by Henan Welmo Tech Co., Ltd. Our business licence and food business licence, along with the manufacturer's business licence and food production licence, are all viewable from Credentials on any product page. PRIVACY We don't track your activity across other apps and websites, and we never sell your personal information. The full privacy policy is under Me > Legal & Company Credentials.