Bubble365 vs KPN Mobiel AI

Connecting Bubble365 Mobile to your telephony environment is hugely important for improving customer satisfaction and working more efficiently. With integration tool Bubble365 Mobile, during an incoming or outgoing phone call, you no longer have to look for customer details manually - they appear directly in a Bubble365 Mobile pop-up notification, and you can perform various actions such as opening a customer card from there. Embedded pop-up notification Bubble365 Mobile has a number of unique features. This integration ensures that you immediately get all relevant customer data on a phone call. From the overview that appears, which can also be fully customised by the user, department, or company, you can immediately perform the desired action. When transferring a call to a colleague, the customer information moves with it. By default, the pop-up notification in Bubble365 Mobile is visible from the moment your softphone, desk phone, or other device rings until the call ends. Functionalities In addition to the above-mentioned pop-up notification capabilities, Bubble365 Mobile is equipped with many more functionalities. If you also use other applications, you can even show the CRM information or buttons from other applications in the Bubble365 Mobile integration, if you wish. Below are some important functions: -Bubble365 Mobile acts as a “calling provider,” allowing you to use the official calling icons within the application. -With Call Control, you control your desk phone, softphone, or other device directly from Bubble365 Mobile (provided your telephony platform supports it). -Easily search CRM contact data in the Searchbar and perform the desired action (call, WhatsApp, Teams chat, mail, etc.). -The Call Waiting function lets you easily switch between pop-up notifications of incoming phone calls. -If several relations are known under one number, you can browse through the results with the Multi result function. -The Call History function allows you to see all contact moments with the phone number over the last 90 days so you can immediately see which colleague had the last contact. -At the end of every call, a Call Log is pushed to the CRM, so that every call is logged under the relation card in the CRM. -Make a call note immediately with the Call Note function that will be logged together with the Call Log and becomes visible to you and your colleagues in the Call History. -Determine the Theme Modes yourself by setting the colours to day or dark modes. Easy and secure login based on Single Sign-On (Microsoft, Google, or Apple account).

Mobiel AI The smart assistant that handles your calls while you stay focused on your work. Mobiel AI helps businesses stay reachable in a smarter way. AI turns voicemails into text, helps prioritize who to call back first, and captures key points from conversations. This gives you a clear overview, helps you miss less, and allows you to stay focused on your work. What can you do with Mobiel AI? Mobiel AI helps businesses work smarter by: - seeing at a glance who to call back first, prioritized by AI - reading voicemails instead of listening to them - capturing key conversation points, so you can stay focused during the call - collaborating more effectively with colleagues through a customizable call menu - staying reachable while maintaining focus by switching between statuses Please note: To use the app, you need a Mobiel AI account. Contact your IT administrator or visit KPN.com/MobielAI. Work smarter Mobiel AI makes it easier to find information from conversations. With AI-powered features built into your mobile service, you can work more efficiently, stay organized, and remain reachable in a way that suits you and your business. Switch easily between different statuses. Travelling, in a meeting, or unavailable for a while? By updating your status, AI helps manage your incoming calls so you can focus on what matters most. Important contacts can still reach you when needed. No more listening to voicemail messages one by one. See at a glance what someone has said and who you should call back first. Mobiel AI highlights important messages and suggests the most relevant next step. Need to capture the details of an important conversation? Simply enable Conversation Insights. While you focus on the call, Mobiel AI automatically captures the key points. You don't need to take notes yourself, and you can easily find the information later. This helps you stay organized and reduces the chance of overlooking important details. Want calls to be handled by a colleague during specific hours? Set up the Smart Call Menu and decide how incoming callers are routed. This ensures every caller receives a response that fits your business. For KPN Business customers Mobiel AI is available as an add-on service for selected KPN Business mobile subscriptions.