Workchats vs EI Sales CRM

A better way to work Workchats is the all-in-one team communication platform that brings messaging, voice & video calls, and collaboration together in a single app. MESSAGING • Direct and group messaging with reactions, threads, and rich media • Channels for team-wide discussions and announcements • File sharing with built-in media gallery • Read receipts and typing indicators VOICE & VIDEO CALLS • 1:1 and group voice and video calls • Screen sharing for presentations and collaboration • Meeting rooms with lobby support CALENDAR & SCHEDULING • Built-in team calendar • Meeting scheduling with reminders

Exotic India CRM — Mobile The on-the-go companion to the Exotic India customer support and sales desk. Built for the team — admins, leaders, salespeople — to keep conversations moving from anywhere. WHATSAPP-FIRST CHATS • Read and reply to customer WhatsApp threads in real time • Multi-currency price quoting INR, USD, EUR, GBP, AED and more • Attach photos and PDFs from your phone — they reach customers via WATI • Quick replies, internal notes, and AI-suggested drafts • In-app preview for images and documents — no jumping out to the browser AI THAT WORKS WITH YOU • Per-chat AI killswitch — start AI replies on a specific thread when you step away • Org-wide AI bulk toggle for admins • AI-extract from chat: one tap fills the admin order form with name, address, items and currency from the recent messages • AI drafts on demand for your next reply ORDERS & PAYMENTS • Place admin orders with itemised pricing, discounts, coupons and shipping address • 7 payment modes including COD, UPI, online, PayPal, Stripe • Razorpay payment links and QR codes in 8 currencies — send to customers in their language • Customer order history auto-loaded from exoticindia.com for context CATALOG ON HAND • Product Lookup — search by item code HK001, OZZ702, etc and get live INR - USD price, stock status, and an FX table for international customers • Insert a WhatsApp-ready price summary into your reply in two taps TEAM CONTROL • User management for admins — invite teammates, assign roles, toggle access • Integration status panel — see at a glance which third-party services are connected • Role-based UI: salespeople see their own chats; leaders see their department; admins see everything • Pin chats, mark unread, swipe to solve DASHBOARD & REPORTS • Today snapshot — new leads, unread chats, open tickets • Custom date-range reports filtered by user, department or country • Auto-reply rate, FRT, resolution rate, revenue per agent • Real-time KPIs across the whole sales floor PRIVATE BY DESIGN • Login required - only authorised Exotic India team members can access • All traffic over HTTPS • Customer data stays on your CRM servers This app is an internal tool for Exotic India team members. Customer data is governed by our privacy policy at exoticindia.com/privacy.