Helpdesk for Zammad vs dayGLANCE

Manage your Zammad helpdesk straight from your iPhone, iPad and Apple Watch. Pick up a ticket in the queue, answer a customer, log your time and hand work to a colleague — without opening a laptop. PLEASE NOTE: This is an independent, unofficial client for Zammad. It is not made, published, endorsed or supported by Zammad GmbH. You need your own Zammad server and an agent account to use it. "Zammad" is a trademark of its respective owner. YOUR QUEUE, WHEREVER YOU ARE • My tickets, unassigned and all open tickets in one tap • Filter by status and search across your queue • Unread markers so you always see what changed • Full conversation history with formatted articles and attachments REPLY AND RESOLVE • Public replies or internal notes, with photo and file attachments • Create new tickets with customer search, group, type and tags • Change status, priority, owner and pending time • Hand a ticket to a colleague with a note — Zammad notifies them • Log spent time against your Zammad activity types TEAM CHAT, END-TO-END ENCRYPTED • Message colleagues one-to-one or in groups • Reference a ticket so everyone has the context • Send files and photos • Messages are encrypted on your device and only readable by the recipients • Choose your own history retention, from 30 days to forever STAY IN THE LOOP • Real-time push notifications when tickets are created or updated • Tap a notification to jump straight to the ticket • App icon badge for what still needs you • Background refresh keeps the queue current BUILT FOR THE WAY YOU WORK • Guided setup wizard: API token or single sign-on, with a connection test • Face ID / Touch ID lock on the whole app • Light and dark themes, 14 wallpapers and 18 chat themes • Apple Watch app for a glance at your queue • Available in English, Dutch, German and French PRIVACY AND SECURITY Your tickets stay between your device and your own Zammad server — there is no account to create and no middleman for your helpdesk data. Your API token is stored on your device. Chat messages are end-to-end encrypted, so the relay used to deliver them only ever holds ciphertext. FREE, WITH AN OPTIONAL PREMIUM UNLOCK The app is free and ad-supported. Premium removes all ads, enables real-time notifications and the icon badge, and supports continued development. Choose a monthly or yearly auto-renewing subscription, or a one-time Lifetime Unlock with no recurring charge. Subscriptions are charged to your Apple ID account when you confirm the purchase and renew automatically unless you cancel at least 24 hours before the end of the current period. You can manage or cancel them in your App Store account settings. Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ Privacy Policy: https://base1983.github.io/Zammad-Helpdesk/privacy.html REQUIREMENTS • A reachable Zammad installation (self-hosted or cloud) • An agent account and an API token with at least ticket.agent rights • Real-time notifications need one webhook configured in Zammad — the app includes a step-by-step guide NOT AFFILIATED WITH ZAMMAD GMBH This app is a third-party product developed independently. It is not affiliated with, authorised by, or supported by Zammad GmbH. For questions about the app, contact us — not Zammad. For questions about your Zammad server, contact your administrator.

dayGLANCE is a privacy-first day planner for people who want a powerful planning tool without giving their data to someone else's server. Native on iPhone, iPad, and Mac. No accounts. No analytics. Your tasks, goals, and schedule stay on your device and only leave it when you choose. A 14-day free trial is included. After that, subscribe or buy a lifetime unlock. Cancel anytime in your App Store subscription settings. See your day clearly dayGLANCE gives you a clean, focused view of your day with a timeline that shows exactly what's ahead. Home Screen widgets keep it in view without opening the app, including the Day Dial, which draws your whole day as a ring and stays live to the minute. Control Center controls on iOS 18 add a task or start voice input from anywhere, and on Mac a menu-bar tray keeps dayGLANCE a click away with a live focus countdown. When it's time to execute, Focus Mode clears everything but the task in front of you. Built for your Apple devices Buy once, use everywhere: one purchase covers iPhone, iPad, and Mac through Universal Purchase. iCloud keeps your tasks, habits, and plans in sync automatically. Your tasks are indexed in Spotlight, and Quick Actions on the app icon add a scheduled or inbox task, start a focus session, or queue voice input in one gesture. Goals and projects, connected to your day Build goals, break them into projects, connect them to the tasks on your timeline. dayGLANCE bridges long-term planning and daily execution. Voice-powered task management Create, reschedule, and edit tasks by speaking. Voice input needs no AI provider: dayGLANCE uses Apple's speech recognition to turn what you say into a task, and reads the dates, times, and repeats out of it. No audio is sent to an AI provider. Add your own AI provider (bring your own API key) and it handles the looser phrasing instead. Either way, no AI backend is operated by dayGLANCE, all AI features are optional, and the app is fully functional without AI. Speech recognition availability depends on your language and region. Integrates with the tools you already use Apple Calendar: Your device calendars (iCloud, Google, Nextcloud/CalDAV) surface color-coded on your timeline Obsidian: Two-way task sync, an agenda sidebar inside your vault, tasks written into daily and project notes, folders and tags as task sources, and links between tasks and any note. Live two-way sync uses the free dayGLANCE Bridge plugin with a GLANCEvault account. Apple Health: Read steps and sleep to track habit progress automatically TRMNL: Display your day on an e-ink dashboard Cloud sync on your terms Optional cloud sync and remote backup keep your data under your control. GLANCEvault (a sync backend you can self-host for free) always encrypts your data client-side with AES-256-GCM (PBKDF2 key derivation) before it leaves your device, so the server stores only encrypted content. Prefer WebDAV? Bring your own server and turn on sync encryption for the same client-side protection, or leave it off if you wish. Or sync through iCloud Drive, kept in your personal iCloud account under Apple's encryption. Connects to other GLANCE apps dayGLANCE can talk to lastGLANCE (and other GLANCE apps as they ship) through GLANCEintents, a cross-app protocol that flows through your own WebDAV or GLANCEvault server, or iCloud Drive. Send a chore from lastGLANCE to your dayGLANCE timeline; complete it in dayGLANCE and lastGLANCE knows. Optional end-to-end encryption keyed to your sync passphrase. Off by default. Self-hostable and open dayGLANCE is open source and self-hostable via Docker. It can run entirely on your own infrastructure. Either way, your data stays yours.