IT Support Coach vs Locked In

Start your IT career with a personal support coach in your pocket. IT Support Coach helps beginners build real help desk, desktop support, troubleshooting, communication, and CompTIA A+ skills through guided practice instead of overwhelming theory. Learn how IT support actually works: handle realistic tickets, ask the right questions, choose troubleshooting steps, document your work, study key concepts, and prepare for interviews with confidence. Key Features Personalized Onboarding Choose your goal and skill level so the app can guide you toward the right path. Guided Learning Paths Follow structured paths for: Start Your IT Career Help Desk Technician Help Desk Technician L2 CompTIA A+ Exam Coach Realistic Ticket Simulator Practice real support cases across: Windows 10/11 macOS basics Linux basics Printers and hardware Networking, DNS, DHCP, Wi-Fi, VPN Microsoft 365, Outlook, Teams, OneDrive Active Directory accounts, passwords, unlocks, and permissions AI Coach Ask for help with tickets, concepts, documentation, interview answers, or study planning. CompTIA A+ Exam Coach Study Core 1 and Core 2 objectives with lessons, quizzes, review support, and readiness tracking. Reference Library Quickly review commands, glossary terms, troubleshooting flows, Linux basics, and IT concepts. Flashcards and Quizzes Build memory with beginner-friendly flashcards, quizzes, and practice questions. Communication Skills Learn how to speak clearly, calm frustrated users, write better updates, and choose professional responses. Interview Practice Prepare for help desk interviews with common questions, guided answers, and confidence-building practice. Career Roadmaps Explore IT support career paths and understand what to learn next. Daily Lessons Build consistent progress with short, practical IT lessons. Whether you are brand new to tech, switching careers, studying for CompTIA A+, or preparing for your first help desk job, IT Support Coach gives you a clear path and practical experience. Learn the basics. Practice real support work. Build confidence for your first IT role.

Locked In is a bite-sized study companion for the CompTIA A+ certification, covering both Core 1 (220-1201) and Core 2 (220-1202). It suits people who study in 10-minute windows on the train or at lunch: every lesson is short and ends with a quick check so you know what stuck. The app follows the current V15 exams (220-1201 and 220-1202), which CompTIA launched on March 25, 2025. CompTIA lists the retirement as usually three years after launch, estimated 2028. WHAT'S INSIDE • Both A+ exams covered: Core 1 (220-1201) and Core 2 (220-1202) • All 9 domains: Mobile Devices, Networking, Hardware, Virtualization & Cloud, Hardware/Network Troubleshooting, Operating Systems, Security, Software Troubleshooting, and Operational Procedures • Visual diagrams for the concepts that need one (OSI model, RAID levels, laser imaging process, hypervisor types, defense in depth, and more) • A quick check at the end of each of the 162 lessons • Practice bank of 145 multiple-choice questions, organized by domain and written separately from the lesson quick checks • 16 performance-based practice activities (PBQs): tap to categorize, order, and match • A 90-question mixed Core 1 + Core 2 timed practice mode with flag-for-review and a final review screen (a study tool, not a simulation of either separate exam) • Flashcard deck of 82 must-know terms with spaced repetition • Searchable glossary of 75 key terms and acronyms (45 free; the 30 that repeat a paid flashcard open with the unlock) • Progress tracking, streaks, bookmarks, and personal notes • Spaced review that brings back the questions and cards you keep missing WHAT'S FREE, WHAT'S PAID Free to download and study, with no account and no time limit: • 14 of the 162 lessons: the six lessons of Core 1 Domain 1's first topic, plus the first lesson of every domain • Quizzes of up to 10 questions per session, drawn from the whole 145-question bank • A 2-activity PBQ preview • The Core 1 Domain 1 flashcards • 45 of the 75 glossary terms • Progress tracking, streaks, bookmarks, and notes One non-consumable in-app purchase (Locked In! A+ Unlock, no subscription) adds: • The remaining 148 lessons, for all 162 across 56 topics and both cores • Quiz sessions of 15, 25 and 50 questions (25 and 50 mix all domains; no single domain holds that many) • All 16 performance-based practice activities • All 82 flashcards, plus the 30 glossary definitions that repeat a paid card • The full 90-question, 90-minute cross-core timed practice mode WHO IT'S FOR • Career changers entering IT support and help-desk roles • Students supplementing a course or boot camp • Professionals refreshing before a recertification window • Anyone who learns better in short, focused sessions than long lectures WHY LOCKED IN • Bundled lessons and practice work offline with no account, tracking or ads. App Store product loading, buying, and restoring need a network connection. • One-time unlock, no subscription • Written and supported by one independent developer PRIVACY Locked In stores your progress on-device. No analytics, no third-party SDKs, no data sold or shared. DISCLAIMER Not affiliated with, endorsed by, or sponsored by CompTIA. CompTIA® and A+® are registered trademarks of CompTIA, Inc.