TawkBase vs Handled Calls

TawkBase is your AI-powered virtual receptionist that answers your business phone calls professionally, 24 hours a day, 7 days a week. NEVER MISS ANOTHER CALL Your AI receptionist answers every call with a personalized greeting, using your business name and information. Whether you're in a meeting, on vacation, or just busy — TawkBase has you covered. KEY FEATURES AI Voice Receptionist • Natural-sounding AI answers calls in your business's voice • Customizable greeting and conversation style • Handles common questions about your business • Takes detailed messages from callers Message Management • View all messages in one place • Get instant notifications via email or SMS • Mark messages as read, archive, or follow up • Full call transcripts and recordings Appointment Booking • Integrates with Google Calendar • AI checks your availability in real-time • Books appointments directly on your calendar • Sends confirmation to customers Customer Recognition • Greets returning customers by name • Stores customer contact information • Builds relationships automatically Smart Call Forwarding • Forward urgent calls to your phone • Set up emergency contacts • Transfer calls to team members via company directory Business Hours & Holidays • Configure your working hours • Set holiday schedules • AI adjusts responses based on availability Call Analytics • Complete call history • Call duration and status tracking • Search and filter past calls PERFECT FOR • Small business owners • Service professionals (plumbers, electricians, contractors) • Medical and dental offices • Law firms and consultants • Real estate agents • Anyone who can't answer every call GET STARTED IN MINUTES 1. Sign up and tell us about your business 2. Get your dedicated business phone number 3. Start receiving professionally answered calls Your AI receptionist learns your business details and handles calls exactly how you would — but never takes a day off. Questions? Visit our support center in the app or contact us anytime. Terms of Use (EULA): https://tawkbase.ai/terms Privacy Policy: https://tawkbase.ai/privacy

Handled Calls helps plumbers, HVAC contractors, electricians, roofers, and other home service businesses turn missed and after-hours calls into clear next steps. When you can’t answer, your virtual receptionist can handle the call, capture the customer’s issue, address, urgency, and booking needs, and organize everything in a mobile dashboard. STAY ON TOP OF EVERY OPPORTUNITY • Get notified when a new call needs attention • Review recordings, transcripts, summaries, and lead details • See urgent callbacks and next actions at a glance • Separate real opportunities from spam and routine calls MOVE WORK FORWARD • Schedule appointments and manage jobs • Keep customer details and communication history together • Track booking, payment, and review follow-up MAKE CALL HANDLING FIT YOUR BUSINESS • Set business hours, services, service area, and availability • Review call-handling instructions and availability • Choose when calls go to the virtual receptionist, ring you first, or go to voicemail • Invite team members with role-based access A Handled Calls account is required. Call-answering is not active until your number has been activated and call forwarding is connected. Handled Calls is not an emergency dispatch service.