ReceptionMonk vs Handled Calls

ReceptionMonk is a business VoIP softphone for teams. Use your office extension on iPhone to handle calls from anywhere while keeping your business identity.

Handled Calls helps plumbers, HVAC contractors, electricians, roofers, and other home service businesses turn missed and after-hours calls into clear next steps. When you can’t answer, your virtual receptionist can handle the call, capture the customer’s issue, address, urgency, and booking needs, and organize everything in a mobile dashboard. STAY ON TOP OF EVERY OPPORTUNITY • Get notified when a new call needs attention • Review recordings, transcripts, summaries, and lead details • See urgent callbacks and next actions at a glance • Separate real opportunities from spam and routine calls MOVE WORK FORWARD • Schedule appointments and manage jobs • Keep customer details and communication history together • Track booking, payment, and review follow-up MAKE CALL HANDLING FIT YOUR BUSINESS • Set business hours, services, service area, and availability • Review call-handling instructions and availability • Choose when calls go to the virtual receptionist, ring you first, or go to voicemail • Invite team members with role-based access A Handled Calls account is required. Call-answering is not active until your number has been activated and call forwarding is connected. Handled Calls is not an emergency dispatch service.