replyn.io vs Sambad

Manage all your customer conversations from WhatsApp, Instagram, Facebook Messenger, and TikTok in one unified inbox. UNIFIED MULTI-CHANNEL INBOX View and reply to messages from WhatsApp, Instagram DMs, Facebook Messenger, and TikTok — all in one place. No more switching between apps. POWERFUL FILTERS Filter conversations by: • Channel (WhatsApp, Instagram, FB, TikTok) • Status (Open, Closed, Snoozed) • Assignee (Mine, Unassigned, Team member) • Lifecycle stage • Unreplied messages only RICH MESSAGING • Send text, images, videos, audio, and files • Reply to specific messages • Use snippets for quick responses • Send WhatsApp templates • Access saved files and media CONVERSATION MANAGEMENT • Mark conversations as Open, Closed, or Snoozed • Assign chats to team members • Add internal notes (invisible to customers) • Track contact lifecycle stages • View full activity history ORDER MANAGEMENT • Create orders directly from conversations • Add products with quantities and pricing • Set delivery method and address • Track payment status • Update order status in real-time TEAM COLLABORATION • See team member presence status • Assign conversations to the right person • Switch between workspaces • View who's handling what SEARCH EVERYTHING • Search contacts by name, phone, or email • Search message content across all conversations • Jump directly to any conversation REAL-TIME UPDATES • Instant message notifications • Live conversation updates • Connection status indicator Perfect for teams managing customer support, sales inquiries, and order fulfillment across multiple social channels.

Sambad is an omnichannel communication platform that brings all your customer conversations into one unified inbox. Whether your customers reach out via Instagram, WhatsApp, Facebook Messenger, TikTok, Gmail, or your website — you can respond instantly from a single app. UNIFIED INBOX • View and manage all conversations across Instagram, WhatsApp, Facebook, TikTok, Gmail, and website chat widget in one place • Filter conversations by channel, assignment status, or team member • Never miss a message with real-time push notifications TEAM COLLABORATION • Assign conversations to yourself or team members • Add internal notes visible only to your team — not the customer • Take over conversations from AI or other team members • See who's handling each conversation at a glance CONTACT MANAGEMENT • Create and manage customer contacts • Link conversations to contacts for a complete customer profile • View contact details, channel presence, and conversation history ECOMMERCE ORDERS • Browse your Blanxer product catalog directly from the chat • Create orders for customers without leaving the conversation • Select delivery city, add products to cart, and track order status • View recent orders and payment status for each customer SMART FEATURES • Send images directly from your camera roll • Mark conversations as read automatically • View message delivery and read status • Support for text, images, audio, video, documents, stickers, and more • Unsupported message types are clearly indicated BUILT FOR TEAMS • Switch between multiple organizations • Role-based access and conversation permissions • AI-handled conversation indicators • Conversation assignment with optional notes Sambad helps businesses of all sizes manage customer communication efficiently. Whether you're a solo entrepreneur or a growing team, Sambad keeps every conversation organized and every customer happy.