Radad AI vs UCaaS App

Radad AI is the smart customer-service employee for your store: it answers your customers instantly, around the clock, on WhatsApp, Telegram and your website widget, in a natural Saudi dialect, from your store's real data. This app is the control center for the merchant and the team: • Home: a "while you were away" summary, the active conversations, and what needs your attention right now. • Chats: every customer conversation on one screen, with the AI's replies and yours, photos and videos, WhatsApp reactions, and "edited" and "deleted by the customer" markers. • Work inbox: tickets the assistant handed over, order requests, and claim-and-close handling by your team, with a heads-up before you reply over a teammate. • Radad asks you: the questions the assistant could not answer and the knowledge suggestions mined from your real chats. Answer once, approve or edit a suggestion, and the assistant learns it for good. • Test assistant: a safe sandbox where you talk to your own assistant as if you were a customer. Nothing reaches real customers. • Notifications: a new ticket, a question waiting for you, a customer reply. • Full settings: assistant on/off, after-hours behaviour, tone and language, privacy, AI consent. Our principle: an honest assistant built to answer from your store's data, not from guesses. When it does not know, it says so and hands the matter to your team with a ticket number. The app is for customers of the Radad AI platform and requires an active merchant account (through the Salla or Zid app stores, or direct sign-up).

- Manage customer conversations across all connected channels in one Inbox. - Make and receive keypad voice calls, even in the background. - Incoming call notifications with Answer and Decline. - Manage and organize contacts and accounts with ease. - Create, manage, and track customer support tickets. - Access complete call logs and stay updated on call activity. - Stay connected with customers and your team in one app. - English and Arabic, with account settings and push notification controls.