Coil vs Run a Call

Coil is the AI dispatcher and office brain for HVAC shops. It runs the office so you can run the shop. When the day breaks (a tech calls off, a no-cool lands, the 4pm scramble hits), Coil rebuilds the schedule, briefs your techs, keeps invoices moving, and shows you exactly what needs attention. You approve, it executes. Built for owner-operators and small shops who answer their own phone and run the board between jobs. ASK COIL ANYTHING Chat with an AI that actually knows your shop. Ask "what's my day look like," "reschedule the Carter job to 3," or "who hasn't paid," and it acts on your real jobs, customers, and invoices, not generic advice. AI DISPATCH THAT FIXES THE DAY When something goes sideways, Coil proposes the route change, drafts the customer update, and explains the impact. You approve and move. AI ROUTE OPTIMIZATION, INCLUDED Coil reads your live board and rebalances routes automatically. What other CRMs sell as a per-tech add-on, Coil includes. AI FRONT DESK Never miss a customer. Front Desk answers inbound calls, texts, and voicemails, understands what each caller needs, and turns every one into an action card you can dispatch, reply to, or schedule in a tap. TAP TO PAY AND PAYMENTS Get paid before you leave the driveway. Tap to Pay on iPhone with no extra hardware, card on file with one-tap charge, plus ACH, cash, and check. Money lands in your shop's own account. ESTIMATES AND CUSTOM INVOICES Good, Better, Best estimates with your branding, online acceptance, and clean, customized invoices with payment links. Wisetack financing sits right in the payment flow. Estimate, sign, invoice, send, without leaving the job. MEMBERSHIPS AND RECURRING REVENUE Build service plans, auto-generate visits and reminders, and give customers a self-serve portal. Recurring revenue that runs itself. ONE SHOP RECORD THE AI RUNS ON Jobs, customers, equipment, photos, invoices, memberships, and tech notes live together. Coil's AI works from that real context, not a chatbot bolted on the side. A TECH APP THEY WILL ACTUALLY USE Your tech's whole day in their pocket: job context, equipment history, photos, and closeout. Snap the equipment data tag and Coil reads the model and serial for you. Run the shop, not the software. Tap to Pay on iPhone and payments run through Stripe Connect to your shop's own account. Location is used only while you are using the app, for live customer arrival updates and dispatch.

Run a Call is the field-service operating system for small and mid-size HVAC companies. Designed for technicians who do real work in real homes—not office software no one uses. YOUR DAY IN ONE PLACE • Today’s schedule with addresses, customer notes, and equipment history • Tap to call, text, or navigate—everything one finger away • Job status updates that keep dispatch in the loop automatically DOCUMENT THE WORK • Capture photos of equipment, ductwork, and completed installs • Snap data plates, model numbers, and serial numbers in seconds • Notes, signatures, and checklists save instantly—even offline CREATE ESTIMATES AND INVOICES ON SITE • Pull from your pricebook in two taps • Build Good / Better / Best estimates customers can approve on the spot • Invoice and collect payment before you leave the driveway DISPATCH THAT KEEPS UP • Live job board with drag-and-drop scheduling • Real-time technician location for accurate arrival times • Automatic SMS to customers: confirmations, reminders, on-the-way alerts BUILT FOR HOW HVAC ACTUALLY WORKS • Offline-first—keep working in basements, attics, and dead zones • Large tap targets that work with gloves • Push notifications for new dispatches and customer replies • Membership tracking and recurring maintenance reminders WHO IT’S FOR Run a Call is for HVAC business owners, dispatchers, office staff, and field technicians at companies with 3–15 trucks who are tired of fighting their software. Subscriptions are managed on our website at runacall.com—there are no in-app purchases. QUESTIONS OR FEEDBACK Email us anytime at admin@runacall.com. A real person reads every message and replies within one business day.