Deskwoot vs ViewBot

Deskwoot for iPhone is the mobile companion app for the Deskwoot customer support platform. Designed for support agents and team leads who need to stay responsive while away from their desk. Key Features: • Unified Inbox – View all open, pending, and resolved conversations in one place. Filter by "Mine" to focus on conversations assigned to you, or browse unassigned tickets your team needs to pick up. • Reply Anywhere – Send messages, attach photos from your camera or library, insert canned responses with the slash trigger, and switch between public replies and private notes that only your team can see. • AI Assist – Generate suggested replies, improve your draft messages, and summarize long conversation threads with one tap. • Smart Notifications – Get instant push alerts when customers message you, when conversations are assigned to you, or when a bot hands off to a human. Customize per-type push preferences inside the app. • One-Tap Macros – Run pre-configured macros to apply common combinations of status changes, assignments, and labels. • Bulk Actions – Long-press any conversation to enter selection mode, then resolve, mark pending, or set priority on multiple conversations at once. • Contact CRM – View customer profiles, add notes, and see their full conversation history. • Multi-Channel – Works with email, web chat widget, messaging apps, and more. All consolidated in one inbox. Note: Deskwoot is an agent-side helpdesk app. Existing Deskwoot users can sign in with their account credentials. End-customer messaging happens via the Deskwoot widget on customer websites and not within this app.

Every conversation. One inbox your whole team can see. ViewBot is a shared team inbox for business WhatsApp — and email, Instagram and website chat too. Put your whole team on one number, see every conversation on one screen, and never let a hot lead vanish in the chaos. WHY VIEWBOT - Unlimited agents on a single WhatsApp number. No per-seat bill, no four-device cap. - Official and unofficial: connect Meta's official Cloud API, an unofficial Green API / QR connection, or both. We are provider-agnostic. - One inbox for every channel: WhatsApp, email, Instagram and web chat, all in one place. - Assignment and statuses: route chats to the right agent and track open, pending and closed so nothing gets dropped. AI AND YOUR TEAM, SAME CONVERSATION A copilot drafts replies from your own data and handles the routine, and a human can step into the same screen the moment it matters. Point the AI at your website or upload files and it learns them in seconds. Choose from six model providers, including Claude, GPT and Gemini. BUILT FOR THE WAY TEAMS WORK - Smart automations: triggers, delays and auto-tagging, plus Calendar, Drive and Docs, with no code. - Full API: wire ViewBot into Make, n8n or Zapier and build any flow you want. - Tasks and notes so the whole team stays in sync. IN YOUR POCKET A lead comes in, you get a push, you assign it and reply, from anywhere. The mobile app gives you the shared inbox, assignment, statuses and push notifications on the go, with AI suggestions on mobile too. Setup takes about two minutes. Start free, no credit card required.