Virtual PBX Binotel vs OneKeyCRM

Virtual PBX by Binotel — smart telephony for business. Automatic call recording, manager performance monitoring, and customer inquiry management. Now available in an easy-to-use mobile app! Do your managers use their personal phones, making it impossible for you to assess the quality of their conversations? No one follows up on missed calls, and an employee takes your customer database with them when they leave? With the Virtual PBX, you can view the call log at any time, check how missed calls were handled, listen to call recordings, and view statistics for any period. Over 30,000 companies trust Binotel with their customer communications. Join them and get a practical tool for your managers’ day-to-day work and real-time oversight: • handle multiple calls simultaneously on a single number and keep track of every call in one easy-to-use call log; • win back up to 30% of lost sales using the «Lost» tab: missed calls stay on the list until a manager contacts the customer; • close deals and send SMS messages directly from the system right after a call; • monitor your team in real time: listen to call recordings, speed up playback, and share recordings; • boost loyalty through integrations with 100+ CRM systems: see the customer’s name before you answer the call and save the complete history of customer interactions in the deal card; • make decisions based on accurate analytics: track the number and duration of calls, as well as each employee’s performance. Stay connected even when you’re out of the office — the key features of Binotel’s Virtual PBX are now available in the mobile app! Not using Binotel’s business telephony yet? Get Binotel’s Virtual PBX and take your call handling to the next level. And if you’re already with us — download the app and manage everything right from your smartphone!

OneKeyCRM — профессиональный инструмент для управления обращениями клиентов службы поддержки. Приложение позволяет операторам поддержки: • Просматривать и отвечать на сообщения клиентов из Telegram, MAX и веб-чата • Управлять обращениями через папки: «В работе», «Вызван оператор», «Решено» • Отправлять изображения и файлы в переписке • Получать уведомления о новых сообщениях • Вести историю переписки с каждым клиентом Изначально создано и отточено на базе собственного сервиса OneKey VPN — теперь доступно для любой команды поддержки клиентов.