Salla Engage vs Moyafa

Salla Engage is the WhatsApp inbox for your Salla store — a shared workspace where you and your team handle every customer conversation from your phone, in real time, with full order context at your fingertips. Built for Salla merchants and their customer service agents. Whether you run your store solo or with a team, Salla Engage keeps every WhatsApp conversation in one organized inbox instead of scattered across personal phones. WHAT YOU CAN DO: • Shared team inbox — every incoming WhatsApp conversation in one live queue, visible to your whole team at once • Real-time sync — pick up on mobile exactly where you left off on the web; nothing gets lost • Full customer context — see name, phone, tags (VIP, loyal), and history in a slide-out panel powered directly by your Salla store data • Quick Replies — send your team's saved responses in one tap • Internal notes — leave context for teammates without messaging the customer • Images & files — send and receive attachments inside the chat • Session status — always know when the 24-hour reply window is open or when a template is required • Resolve in one tap — clear handled conversations out of the active queue WHY SALLA ENGAGE: Your store runs on Salla, and so does your inbox. No third-party tools, no separate accounts, no data to migrate — just your customer conversations, in the platform you already use. REQUIREMENTS: Salla Engage requires an active Salla account with Salla Engage enabled. Sign in with your existing Salla credentials — no separate account needed. This app is a companion to Salla Engage on the web.

Moyafa is a customer-support and operations workspace for businesses using WhatsApp, built for online stores and service businesses. Instead of switching between the conversation, order, inventory, ticket or booking, Moyafa brings the context your team needs into one place—so they can understand the request, respond faster and complete the next step clearly. For online stores • Connect your Zid, Salla or Shopify store • Sync products, prices, inventory and orders • View customer and order context beside the conversation • See the order status reported by your commerce platform • View warehouse status and affected backordered items when StorageStation is connected • Open the linked order in ShipHero when the integration is available • Share products, build a cart and send a checkout link • Manage exchange, return and follow-up work through tickets For service businesses • Manage customers, conversations and bookings • Track the service, appointment, location and assigned staff member • Organize today’s and tomorrow’s bookings and upcoming tasks • Follow booking statuses and team activity • Use a focused workspace for inbox, tickets and campaigns Clearer customer support • A shared inbox for your team • Turn conversations into trackable and assignable tickets • See orders and bookings linked to each customer • Add internal notes and review ticket activity • Run campaigns, automation flows and operational reports • Full Arabic and English support, including right-to-left layouts Practical AI Moyafa helps prepare responses using the conversation, the knowledge you configure and available business data. Your team can review and edit suggestions before sending, keeping people in control. On iPhone • Access conversations, tickets, customers, orders and bookings • Return automatically to your most recently used workspace • Control notifications independently for each workspace • View commerce-platform and warehouse context in orders and tickets when available Moyafa is a Meta-approved technology provider. A Moyafa account and the relevant connected channels or integrations are required. Available features and data vary by business type, plan and connected integrations. Terms of Use: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/