OSCC Dashboard vs Clear IP

Contact Center managers are constantly on the move. They need to have a view into their contact center operations wherever they are – at home, in the car, at work, at lunch. Enter OpenScape Contact Center Dashboard. OpenScape Contact Center Dashboard provides real-time monitoring and management of OpenScape Contact Center agents, skills, and more on your iPhone or iPad. It allows you to monitor the current state of your OpenScape Contact Center and to make the changes necessary to keep your operations running smoothly. It’s simply the better way to manage your contact center. What you can do: Monitor and control all of the important aspects of your contact center, including: - Agent Summary: Number of agents logged on, logged off, idle, away, busy, active - Queue Summary: Number of waiting calls, oldest call, number of received, answered, abandoned and redirected calls - Agent Status: View the real-time status of all agents including their routing status, presence status, registered media, etc. - Queue Status: View all waiting contacts for all available media like voice, callback, email, Twitter and Facebook as well as queue availability, service level, abandon rate and more - Change the routing state of an agent (e.g. from unavailable to logged off) - Configure which agents you want to be included in the view - View all available skills for each agent and remove skills from an agent or assign new skills to the agent - Change queue parameters on the fly: activate emergency announcements, adjust the maximum queue length, and more Note: This App is designed to work with OpenScape Contact Center Solution Kit and requires additional software to enable. For further information on enabling the app, please contact your local Unify Account Manager

Discover Clear IP – Your Innovation and Patent Companion The process of protecting ideas by turning them into intellectual property can be challenging. Clear IP aims to simplify and demystify this process, making it more accessible and affordable for innovators. Our technology helps innovators capture, protect, and store their ideas—all designed to reduce the traditional patent process from months to just 15 days! Why Clear IP? We simplify the patenting process that is often costly, complex, and time-consuming. Whether you're a student, entrepreneur, or seasoned inventor, Clear IP empowers you to organize your ideas and safeguard your creativity in just a few steps. Start-ups that leverage a combination of IP early are 10 times more likely to raise VC and are 3 times more likely to achieve a successful exit.* *EUIPO Patents, Trademarks, and Start-up Finance, Oct 23 Our Core Features: 1. Idea Creation Hub Kick-start your journey with our "Initiate" stage. Respond to tailored prompts that help shape the essence of your idea, from its purpose to its potential applications. 2. Visual Idea Vault Store, track, and manage all your ideas in our secure vault. Each idea is displayed as a color-coded card that visually represents its stage, making it easy to stay organized. 3. Suite of Documents and Patent Drafting Progress through guided stages and develop instructive, AI-generated documents, including novelty scores and anaylsis, competitive market reviews, invention disclosures and eventually a ready-to-file patent draft. Once your draft is complete, you can easily connect with our network of expert patent attorneys to consult, finalize and file your application 4. Beyond the Basics Clear IP goes beyond just capturing your ideas; we offer an array of advanced features designed to enhance your experience of managing and protecting your intellectual property. Access our featured tools, such as FAQs, IP budgeting aids, and the Clear NDA—an efficient, one-click solution for creating and signing confidentiality agreements. Instead of waiting days and paying up to $300 in fees, quickly create, sign, and execute NDAs in just a few clicks. Simplifying Your Innovation Journey Our app doesn’t just protect your ideas; it motivates you to keep innovating. Through interactive progress tracking and goal setting, Clear IP turns intellectual property management and idea capture into an engaging, rewarding experience.