Hotel Front Desk vs Hotel Mobile

Technology that makes managing your hotel fun and easy! It's time to ditch that clunky logbook at your hotels' front desk and replace it with Hotel Front Desk. This app helps hotels of all sizes focus on customer service and increased guest satisfaction scores by ensuring your hotel staff knows in real time every issue at the hotel level. No more miscommunication. With this completely mobile solution, Hotel Front Desk will give you instant access to all details you need to run a successful, smooth operation. From a new sales lead to a work order in a guest room, this iOS mobile app requires nothing more than your operations team being equipped with iPhones and/or iPads. No expensive software to install. No lengthy learning curve. Finally you, the hotel operator, will be completely involved in all the details ensuring that guest satisfaction at your hotel is at its highest! “I sleep better knowing that my staff is collaborating and communicating effectively. Being able to check on the status of any guest request or work order with a simple tap of the app from my iPhone or iPad at any time of the day or night is a huge relief.” – Hotel Owner Hotel Front Desk Benefits: - No software to learn, easy to use, no time or money spent on training - Eliminate lapse in communication - Greater customer satisfaction with attentive staff - Ability to know what is going on at your hotel without actually being there - Save time and money with faster decision making - Intercept customer issues resulting in greater customer satisfaction - Cost control with constant oversight of maintenance and expenses - Increase room revenue with fewer refunds and adjustments - Smoother shift changes with all staff always in the know Hotel Front Desk Features: - Emoji keyboard - Made by a hotelier: designed with standard hotel language that we are all familiar with - Beautifully designed welcome page feels like you are at your front desk - Intuitively created with easily identifiable icons for Work Order, Tasks, Notes and Logs right on your homepage - Completely customizable: use our departments, hotel areas, vendors, task types or add your own - One-tap functionality to quickly open Work Orders and Tasks that sends immediate notification to assigned staff members - Easily create, sort and track log entries

Oracle Hospitality Hotel Mobile is an innovative native application for iOS devices that enables hotels to provide exceptional guest experiences and improve operational efficiency. Hotel Mobile provides core hotel operational functions such as such as check-in and check-out, housekeeping and maintenance to mobile devices that staff members can use anywhere. Maximizing Guest Services beyond the Front Desk: Hotel Mobile can help create individualized experiences by leveraging guests’ profiles, preferences, stay history and consumption patterns. With such information accessible at their fingertips, staff can provide one-on-one attention to guests on their arrival and departure from curbside, in lobbies or meeting rooms and even at airports. Service can be transformed in a multitude of ways: Groups attending an event can be checked in a special meeting area rather than endure snaking lines at the reception desk; and VIP customers can complete check-in en route to the hotel, allowing direct access to their rooms upon arrival. Hotel Mobile enables operators to welcome and engage guests in unprecedented fashion. A few of the Front Desk features: Reservations search with intuitive filters Guest check-in Room assignment, key encoding Posting charges and articles Check out with ability to email folio Optimizing Housekeeping: With an intuitive user interface – and easily recognizable icons – Hotel Mobile allows staff to tackle housekeeping and room management tasks with heightened efficiency. Fully integrated with Oracle Hospitality Property Management applications, Hotel Mobile displays the rooms which need to be cleaned based on the information in the property management system. Hotel Mobile accesses continuously updated information, ensuring staff has the latest updates. Conversely, staff can use Hotel Mobile to notify the front desk of changes in room status. A few of the Housekeeping features: Get real-time updates when guests check out Manage room status Create maintenance tasks Enhance collaboration with the front desk Improving Maintenance Operations: With Hotel Mobile, staff can document new maintenance tasks in real time, promptly alerting the Maintenance Department of issues and expediting resolution. To better illustrate problems or repairs that require attention, the app can also attach and upload photos with a work order. Once issues are resolved, staff can use Hotel Mobile to immediately update maintenance statuses. A few of the Maintenance features: Manage and create maintenance tasks Include picture when creating maintenance task Update and resolve maintenance tasks Hotel Mobile leverages Oracle’s middleware and mobile application framework to offer users enhanced performance. By enabling instantaneous sharing of relevant information to hotel staff members throughout the property – and even beyond it – Hotel Mobile elevates guest service to new heights. Please note that Oracle Hospitality Consulting services must be purchased separately to set up and configure Hotel Mobile. A valid Hotel Mobile license must be obtained prior to use.