MService vs LitmusWorld Accelerate

MService is a cloud based field service management platform that brings the power of mobility to field support focused organizations. MService automates every step of the service process, and helps organizations gain a more detailed view of their field service operations. MService leverages the power of mobility, enhances, track service levels in real time from field using its mobility features. Designed around the needs of industries having substantial field support commitments, connects your technicians in the field with your web application using ‘cloud’.

The LitmusWorld Accelerate Mobile app enables you to keep track of your overall CX performance in near real-time. Get actionable insights on-the-go, enable your frontline staff to listen through a mobile-ready view of incoming issues, and ensure you and your frontline staff are always in touch for faster close-looping. ▶ Real-time responses across all touchpoints ● One-stop view of CX performance, down to the last touchpoint ● View score trends over varying time periods ▶ Get access to feedback on the go ● Act on individual customer responses in near real-time ● Empower the frontline and drive organizational agility ▶ Respond to customers right from the app ● Quick actions pop up to take action on the feedback ● Chat, assess, escalate, delegate, add notes, capture root cause, etc. ▶ Assign issues to the right people and track to closure ● Categorize and tag issues to drive systemic action by concerned departments ● Close the loop with the customer at every level of the organization to ensure agile closure of issues