Advance Professional vs DDD AI Dispatch

Advance Auto Parts® and Carquest® Professional customers can scan directly from a vehicle’s barcode (windshield or door mounted), search for parts, and order directly from the app using their secure Advance Professional account. The decoded VIN information will appear on their account’s "Previous Vehicles" list and be available to use for: - Capturing a vehicle’s detailed information, including year, make, model, and engine - Launching AdvancePro to find parts for scanned vehicles right from the app - Store recent vehicles scanned within the app itself - Upload the scanned data into your Advance Professional online account - Get fast, one-click access to your assigned Professional Parts Pro To look up parts or upload scanned vehicles to your Advance Professional account, you must be an active professional customer. Contact your nearest Advance Auto Parts® store or visit my.advancepro.com for information on starting a professional customer account or obtaining your online credentials. For support questions on the mobile Advance Professional app, contact Customer Service at 1-877-280-5965 during normal business hours. Don’t have a professional account? Download our DIY app: https://apps.apple.com/us/app/advance-auto-parts/id1486902421?ls=1

DDD AI Dispatch helps DDD Roadside Assistance manage AI-assisted phone intake, customer text follow-up, call logs, bookings, staff alerts, and daily business insights from one mobile admin app. Authorized DDD staff can review inbound caller information, see call outcomes, read transcripts and summaries, reply to customer text threads, start outbound callback flows, adjust receptionist scripts, preview voice settings, pause or resume AI answering, and monitor service-request activity. The app is built for DDD's roadside workflow: short emergency intake, vehicle and location details, supported-service routing, SMS follow-up, technician-ready booking information, and review or complaint escalation after service.