Accenture CAS Mobility vs AVEVA Customer FIRST Support

Mobility Solution including Retail Execution (RE) and Direct Store Delivery (DSD) for Consumer Goods manufacturers. Creating stronger customer connections by empowering management and field sales teams to deliver more targeted, consistent, compliant and successful promotions resulting in brand growth… The solution provides broad functionality to enable multi-role field users to plan effectively, complete surveys, identify out-of-stocks and take orders. Support DSD processes throughout the planning stages and driver tours, from start-of-day activities such as vehicle checks to end-of-day monitoring of returned or unsold products. Features include Visit Planning, Execution & Route Management, Questionnaires & Surveys, Picture taking, Visit Notes, Asset Management and Order taking, Call Calendar (daily & weekly calendar, drag & drop), Event based planning (by job lists), Daily report & ‘To-Do’s’. With additional Delivery Execution capabilities including delivery of pre-ordered goods, ad-hoc van sales, empties & return handling, complex pricing, mobile printing and barcode scanning. The manufacturer’s field users are adding value to every call with the latest information available at their fingertips—including promotional compliance information, order management, exception reporting, customer information and off-line pricing they are empowered to make decisions, win business and give their brands the best chance of success.

Need help? With the Customer FIRST (CF) Support App, support is now at your fingertips when and where you need it! AVEVA’s Customer FIRST Support App is an application for Apple iPhone and iPad devices, which provides users easy access to online support services. News And stay up to date with the latest news and product alerts from the AVEVA Global Customer Support team. Case Management You can also log a service request with AVEVA Global Customer Support and manage your service requests using Case Management. Knowledge Search Using the CF Support App, you will be able to search for and access over 15,000 tech notes & knowledge articles. Favourites Favourites is a collection of Tech Notes/Knowledge resources that you have previously searched & bookmarked, and are easily referenced in a single location from the App’s Home screen. Favourites are linked to your Knowledge & Support Centre login ID, providing an up-to-date list of bookmarked content from one device to the next. Whether you are looking for help with troubleshooting a technical issue or searching for a solution from the large database of product knowledge available on the AVEVA Knowledge & Support Centre, the CF Support App has you covered. The CF Support App is integrated into the same backend infrastructure utilized by the AVEVA Knowledge & Support Centre enabling you to get instant access to support resources on the go. Download the CF Support App today to stay connected with AVEVA technical support from anywhere, including access to the expert knowledge and support information needed to help you protect your software investment and keep your operations running smoothly. Who can use the Customer FIRST Support App? Anyone with a valid login for the AVEVA Knowledge & Support Centre website: https://softwaresupport.aveva.com/. If you do not have a login, please register for an account at: https://om.aveva.com/softwarewebID/