MyOzarks vs Dispatch Support CX

MyOzarks from Ozarks Electric Cooperative is a new and improved way to manage your account. Make a payment, view usage and billing information, notify us of account and service issues, receive up-to-date news alerts and more. All at your fingertips. MyOzarks Offers Several Features: Simple and Convenient Bill Payment Quickly view your current account balance and due date, manage recurring payments and modify preferred payment methods. You can also view bill history, including PDF versions of paper bills, directly on your mobile device. Easy and Quick Outage Reporting Reporting an outage has never been easier. With just a couple of taps from the home screen, you can report your power outage and be notified when it has been restored. Comprehensive Energy Usage Tools View energy usage graphs to identify your unique usage trends. You can navigate graphs quickly using an intuitive gesture-based interface. Contact Us Easily contact us by email or phone. You can also submit one of many predefined messages, including the ability to include pictures and GPS coordinates. Office Locations Find locations and directions to our offices across our service area on an easy-to-read map interface. Notifications Get up-to-date news alerts directly on your mobile device, including information about outages, office closings and more.

This app helps the technicians perform the following: 1. Login to the IM tool 2. Raise a dispatch related query using Log Request Option 3. He also has an option to view history of Jobs assigned to him 4. Other options include - Update Profile, Broadcast Message and IM Status, Leadership approval etc.