Voice by Enreach vs J2 Texting

Voice by Enreach makes your communication easier! By using our EnreachCloud you can view the availability of your colleagues, view your call history, manage service pools and callback requests and much more. Availability management - Change your status when you are busy, away, on lunch, on vacation and so on. Your colleagues can see immediately if you are available. You can also schedule upcoming availabilities for meetings or when out of office. Directory - Contact details and availability information of your contacts are visible in one view. Now you know if your colleague is available or not. Personal call history - View who called you and when. Play back the call recording or send an SMS or just call a missed contact. Service pools - Join, follow and manage service pools. Add more agents when the lines are busy or monitor the status of service pools. You can also set notifications to let you know when a service pool needs attention. Service call history - View the calls to service pools and all the details. Call handling - See the callback requests waiting and call them back right from the app. Multiple callbacks from same contact are grouped together. Duplicate calls to same customers are automatically avoided. Please note: access to features may depend on your EnreachCloud user role and optional products activated.

With J2 Texting, you can send and receive texts from your J2 business phone numbers. Make and receive text messages using your business phone number! • Use your business phone number to text instead of your personal number • Send and receive text and picture messages to/from any cell phone number in the continental US View your messages on multiple devices: • Use your account on multiple devices with one sign-in • Access your messages from any computer via your browser (Chrome/Firefox/Edge) • Multiple users can access the same number so you or your team can reply to any message Now your customers can communicate with you with the ease and convenience that they have when texting with friends and family. No need to download a separate messaging “app” to contact you - they can simply text your business number and get in touch.