Absolute Scam
Do not work with this company. An absolute scam. They will waste your time and end up causing huge tax and financial issues. Insane lack of communication, errors in submissions and issues with the tech platform in general. No customer service standards - if you are even able to reach someone!
Hope this company goes bankrupt for all the clients they’ve wronged.
Hope this company goes bankrupt for all the clients they’ve wronged.
Show more
Inconsistent App
The concept of the app is great but the execution is quite poor. The app is very finicky, it will sign you out constantly. The app is touchy when trying to track miles and often I have to log them manually because it closes itself out when trying to track miles. There are a bunch of other small layout and design issues that I wish would change. Again the idea is great but it does not come through on actual user friendly execution, too many flaws and glitches.
Show more
Horrible Service
Save your money. 1800 accountant is full of false promises and you will never receive the service you expect. This is a work from home company and the employees don’t communicate with each other. If you need anything urgent, it’s not going to happen.. you might be lucky to get one response a day. Also 80% of the employees can hardly speak English so it is impossible to portray your needs to them. Overall 0/10 service and company.
Show more
Can’t sign up
Can’t even crearte an account.
Enter details (email, password, name etc) click ‘sign up’ and nothing happens , no feedback to say if any information was wrong , no indication if sign up completed - just nothing. So I can’t even use the app. Tried clicking several times, tried repeating whole process twice, which is a
Pain because all the fields clear and have to be re-entered
Enter details (email, password, name etc) click ‘sign up’ and nothing happens , no feedback to say if any information was wrong , no indication if sign up completed - just nothing. So I can’t even use the app. Tried clicking several times, tried repeating whole process twice, which is a
Pain because all the fields clear and have to be re-entered
Show more
Worst business choice
Please don’t go with this company. When it all started I was talking to someone pretending to be my tax advisor (spoke my language well). Once I paid almost 3 grand I receive a call from another country speaking to someone I can barely understand and that can barely understand me. That was just the start but do not hire them.
Show more
App hasn’t been updated since 2019
Here it is December of 2022 and the app hasn’t been updated since 2019. One of my biggest issues with the app is when trying to message someone you have white (or invisible) letters on a white background so you can’t see what you’re typing until you hit submit. I have to open the notes app to see what I’m typing and the copy & paste it into the app. Please fix.
Show more
Needs to update
This app has some issues and seriously need to update it. The problem I’m having is when I need to message someone I cannot see the text until I send it. It’s like the text is white and it’s very annoying when I’m trying to send messages and see what I’m writing.
Too glitchy - can’t book appointments
Calendar feature doesn’t work - when you try to schedule an appointment the app auto-quits - really just useless
App review, not the business
My messages are white font with white background and you have yet to fix it despite me reporting it to employees. I can’t see what I’m writing on the app to the people I over pay to handle my business taxes.
Needs update
Need’s updating. App only goes up to 2019 tax year. Update for better service
No gasten su dinero hay mejores opciones por menos
La verdad empecé a usar y llame pague y todo la verdad tuve muchos problemas para conectar la aplicación de el banco que nunca pude asta me toco cambiar de banco segundo nunca te llaman ala hora que te dicen si eres una persona ocupada no te gustara que estén jugando con tu tiempo a demás no te dan la atención adecuada ya casi un mes que estoy lidiando con lo de las taxas y me toca estar llame y llame por que no me ayudan a nada la verdad no recomiendo mejor busquen otras opciones aparte de eso ellos dicen que hablan español que fue por lo que me gusto pero siempre que me llaman es en inglés y si les digo que quiero que me hablen en español me mueven la cita asta para otra semana mas que me toca perder el tiempo
Show more
Glitchy, not worth the fees
The app malfunctions regularly. The messages don’t work in dark mode or light mode. The bank accounts always disconnect. The app crashes regularly
Outside of that the company is a total rip off. They charge you so much for the bare minimum. Hardly communicate and send automated emails that are elusive and lacking details
Would not recommend
Outside of that the company is a total rip off. They charge you so much for the bare minimum. Hardly communicate and send automated emails that are elusive and lacking details
Would not recommend
Show more
New Business? DON’T DO IT!
As a new business owner I thought I was doing the right thing spending thousands for tax “advice” and help. Not only is there no real advice given, it’s incorrect advice to line their pockets. Not only was I wrongly and told to file as an S-Corp, causing me headache and unnecessary extra paperwork- I’m having to do all the work myself in the portal they provided which isn’t even worth $50. I’ve been bounced around from person to person and one of the tax “advisors” said out loud, while talking to herself, “I really need to learn this”. You think?! I also just learned that although it was told my payment was for filing of all the taxes and forms, it really only covers income tax. I’m left to figure out state tax, sales tax, and county rendition filings on my own.
Huge disappointment. I definitely will not be using this service again.
Huge disappointment. I definitely will not be using this service again.
Show more
Terrible !
I am not even sure if the developers are paying attention to the critical feedbacks because most issues are still unsolved. This makes me to conclude that customers voice is insignificant to the 1800 accountant team and they just only care for sales of their services more than customer retention and satisfaction. Pathetic ! I don’t recommend this company or it’s services to anyone until they show an ability to improve. Period!
Show more
Is this a scam??
I have paid over $3k and have yet to have anything completed, for
payroll to tax filing to bookkeeping. Numerous attempts to get answers. My contacts keep changing and I attempt to tell the new person everything. 3 months and counting. About to miss tax filing deadline. No one will call me. Perhaps this review will help, warn others and maybe get someone to take ownership of this bad customer experience.
payroll to tax filing to bookkeeping. Numerous attempts to get answers. My contacts keep changing and I attempt to tell the new person everything. 3 months and counting. About to miss tax filing deadline. No one will call me. Perhaps this review will help, warn others and maybe get someone to take ownership of this bad customer experience.
Show more
Not Worth It
Initially when they have you on the phone, the sales people will give you the world. Sounds fantastic right? Wrong! The app is nice but your bank account will disconnect from it all the time which is a pain to get connected back, then once you get it connected again it looses all your data. Very frustrating and useless sometimes.
When it is working, it’s nice to be able to pull up reports and not have to do the calculations yourself. I definitely don’t recommend.
I’m sure when they reply, they’ll say something like they can’t find me in their records or something blah blah blah.
When it is working, it’s nice to be able to pull up reports and not have to do the calculations yourself. I definitely don’t recommend.
I’m sure when they reply, they’ll say something like they can’t find me in their records or something blah blah blah.
Show more
It’s a scam
I missed their deadline to file my tax return by 1 day apparently and it’s now been 72 days and still doesn’t seem like it’ll be done anytime soon . Let me be clear I did not miss the federal deadline April 15 I missed their deadline which I assume is March 31st but I honestly don’t know they were never clear about when the deadline was. I would message the team just about everyday for an update and they still tell me it’s being reviewed . I just don’t understand if I missed their deadline by one day why should I be penalized 70+ days ?!? 30+ days ago they said my return would be done in a week and nothing yet . Now I’m going to penalized with late fees which would never have happened if I had just did my taxes in person with a cpa
Show more
Poor app and bad service provided
The app was missing certain tasks & functionality, lots of bugs. It was recommended I use desktop & use website. The service provided by company was bad. The sales team is great, but once they have your $$ they’re done. I can’t get anyone to call me back and can’t make an appointment online or app. Not worth the cost.
l
V
l
V
Show more
Poor services
Tried to do my taxes with these guys. The accountant I had cancelled two meetings pushing my tax appointment right up to the deadline. Ended up cancelling my services due to the lack of urgency anyone at 1-80 accountant took on my behalf. I got none of the services I paid for from them.
Not impressed
Save yourself A LOT of money! Go with quick books instead. Bad customer service slow response to messages and never want to answer questions.
