You cant cancel pending requests in the app
how useless
Aggravatingly Limited
I’ve used a few different deficient mobile apps over the year—Concur, Expensify—but for all my complaints, I find myself longing for their sweet embrace again. This app is a train wreck.
iOS sharing functionality to Brex is extremely limited, it seems completely unwilling to believe that I might dare have a receipt in PDF format, and rather than assuming an unmatched receipt might be a new expense to ingest and process, it seemingly rejects it for lack of matching. Perhaps that works better if you exclusively use their payment card rather than a personal card.
When it does work in its limited capability, it’s fine. Pictures seem to be fine for receipts, for example, but those longing to long press their hotel receipts into the app will not find relief here. Off thee to the web page and actual functionality.
iOS sharing functionality to Brex is extremely limited, it seems completely unwilling to believe that I might dare have a receipt in PDF format, and rather than assuming an unmatched receipt might be a new expense to ingest and process, it seemingly rejects it for lack of matching. Perhaps that works better if you exclusively use their payment card rather than a personal card.
When it does work in its limited capability, it’s fine. Pictures seem to be fine for receipts, for example, but those longing to long press their hotel receipts into the app will not find relief here. Off thee to the web page and actual functionality.
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Response from developer
We’re sorry to hear this. That’s clearly a frustrating experience, especially when core workflows like sharing receipts and uploading documentation feels harder than it should. We appreciate the detailed feedback on iOS sharing and unmatched receipt handling. Please reach out to reviews@brex.com so our team can take a closer look and better understand your experience.
Unsuitable for Most Businesses
A fair warning as I’ve had a lot of issues with this fintech company because it’s not an actual bank. This most likely will affect your businesses access to the business funds.
Very glitchy, need to force close a lot
This app, when it works well, is great. But it is so glitchy that I need to force close the app all the time. It shows options that I cannot select, screens that don’t change, and it just all around poor coding.
Fix Your Mobile App!
Brex worked fine for a couple months but recently (past 6 months or so) the mobile app doesn’t work well for reimbursement and sometimes booking. I used to be able to take a picture of my receipt to submit right away. The app will scan the picture of the receipt well but good luck with any other functionality.
Typically I try once or twice in hopes that restarting the process will help only to have the “submit” button not work after entering my memo for the expense. Great app if only it were reliable.
Typically I try once or twice in hopes that restarting the process will help only to have the “submit” button not work after entering my memo for the expense. Great app if only it were reliable.
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Response from developer
We’re sorry to hear this. That’s a frustrating experience, especially for something as core as submitting reimbursements. Issues like the submit button not responding and workflows breaking after capturing receipts are not the standard we aim for. Please email reviews@brex.com so we can investigate this directly with our team.
