Interface prevents Benefit Enrollment
The app is fundamentally broken and unusable with no UX to select your plan.
Unusable on old phone
Can’t get past setting password, confirmation button not on screen because of low resolution and can’t scroll down.
Broken, broken, broken
Accessing cards is rarely possible. You’ll be sent to a screen that endlessly loads. All the important pages, really, are broken. Communicating with an advocate is difficult through a glitchy text box, as you’re also unable to paste from outside sources. It’s a low empathy app, pure and simple. There have been no known patches to address these issues since I’ve been forced to use the app.
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Sign in troubles
This app is the bane of my existence. My mother wants me to access our insurance information through this app however when I go to sign in it says I do not have an account, and then when I go to create an account it says that I already have an account under the information that I’ve input. Both things cannot be true. Fix it.
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Login broken
Login in for app currently just takes you back to the login screen. No error, no message, no way to get my insurance numbers at the hospital.
