Don’t download unless you want to buy tickets you can’t access
One of the worst apps ever. Paid for my tickets, and they are not showing on the app/online, despite the tickets being purchased. The number provided for customer service also is useless, as no one ever picks up, I have be e trying for hours now. Such a terrible application, that refreshes the page once you’ve successfully bought a ticket, so you cannot even screenshot it, and then doesn’t show you any record of your ticket. I have lost out on money, and cannot get in contact with anyone from Korail. It’s absolutely unacceptable and ridiculous. One of the worst apps/ train reservation systems I’ve used ever.
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Hike Korea
It’s a good app and work’s completely fine.
Works great and simple to use
I feel like a lot of the reviews are just dumb Americans who want everything handed to them on a silver spoon. I’ve been here for 3 going to 4 years and haven’t had a issue.
Scam!
Do not use this app! It took my money without actually reserving train tickets.
Unable to raise any customer service on the phone or see any tickets through the app or official KORAIL website.
Unable to raise any customer service on the phone or see any tickets through the app or official KORAIL website.
Broken totally after recent ‘update’
Worked a few weeks ago as it had been for several months. Now the inquiry button is missing no matter what cities I choose thus it is impossible to look up fares much less buy tickets. Please fix your ‘update’ which broke all functionality in this app.
WILL NOT SHOW ME MY PURCHASED TICKET
The English version is seriously flawed! Took my money for a train ticket and will not let me view my ticket for tomorrows journey. When I type in my reservation information nothing shows up and I’m left on a blank screen.
It’s 2023 already! This is a MAJOR FLAW that NEEDS to be FIXED.
It’s 2023 already! This is a MAJOR FLAW that NEEDS to be FIXED.
휴대폰 인증
좌석하나 예매하기를 휴대폰 인증은 왜하라는 건지.. 비효율적으로 프로덕트 만들지 마세요 좀… 윗대가리분들 젊은 사람들이 하는 말좀 들으세요.. 유저 익스페리언스 아주 구림.
Terrible ux and scary to use
I had no choice but to download this app despite terrible rating because korail web site payment screen was broken.
Problems to be fixed:
1. 8 middle digits of credit card needs to be entered via app provided “soft keyboard”. Only Korean web sites do this!! This is a fake security and serves no purpose
2. You have to create password but only using numbers! Who does this!? Allow normal password.
3. Even though email is captured, there is no confirmation email sent out after purchase. This is very scary for users to receive no email!!!!
4. When you log into the app there is no record of your purchase!! This is also scary!! You have to enter your email address and other information to pull up your order record. Omg. Why!?! Just give this app proper login / authentication!
Problems to be fixed:
1. 8 middle digits of credit card needs to be entered via app provided “soft keyboard”. Only Korean web sites do this!! This is a fake security and serves no purpose
2. You have to create password but only using numbers! Who does this!? Allow normal password.
3. Even though email is captured, there is no confirmation email sent out after purchase. This is very scary for users to receive no email!!!!
4. When you log into the app there is no record of your purchase!! This is also scary!! You have to enter your email address and other information to pull up your order record. Omg. Why!?! Just give this app proper login / authentication!
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회원가입
회원가입에 난이도 높음. pass 라는 인증을 거치는 것에서 이해 안됨. 회원이 아니더라도 티켓만 살 수 있는 방법이 몹시 필요 해 보임.
Total crap
Forced to use this sorry excuse of an app and it is total crap. The English version is full of bugs
