Good texting camera—but the delay in transmission is unacceptable
I have reached out to Spartan multiple times because of the delay in receiving HD photos and videos. This time 6 hours after request I still have not received the videos.
According to Spartan’s customer service, they need an “event” ie trigger to the camera to FULFILL the request. So for animal rescuers or someone trying to find their lost pet, this delay is potentially life-threatening. They need IMMEDIATE data.
In the case of the above delay, because the camera was accessible to me I went outside and activated it by moving in front of it, and then went back into the house. That seemed to have triggered the download of the video.
However if this trail cam were in the wild and inaccessible to me I would’ve had to wait a long time for the video delivery or HD photo delivery until another event got it triggered again.
How Spartan is programming its system to NOT SEND VIDEOS IMMEDIATELY UPON REQUEST and waiting for another “event” for delivery of services is one reason for the low review. It is certainly not worth the $15 a month I am paying for “service.”
According to Spartan’s customer service, they need an “event” ie trigger to the camera to FULFILL the request. So for animal rescuers or someone trying to find their lost pet, this delay is potentially life-threatening. They need IMMEDIATE data.
In the case of the above delay, because the camera was accessible to me I went outside and activated it by moving in front of it, and then went back into the house. That seemed to have triggered the download of the video.
However if this trail cam were in the wild and inaccessible to me I would’ve had to wait a long time for the video delivery or HD photo delivery until another event got it triggered again.
How Spartan is programming its system to NOT SEND VIDEOS IMMEDIATELY UPON REQUEST and waiting for another “event” for delivery of services is one reason for the low review. It is certainly not worth the $15 a month I am paying for “service.”
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Response from developer
Hello, We do apologize for this inconvenience! This is not an app issue as it is a camera functionality. This is something the GoCams have always done. The GoLive cameras do send immediate requests due to always being conected to the server for the live stream. If you have any other questions about this please reach out to support@spartancamera.com. They can send you articles that were posted years ago about this to better explain. These articles and Support are always available for any questions before or after the purchase! Again we do apologize for any inconvenience.
